Alex in Toronto

Our hot water heater needed to be replaced and it turned out our main shut off valve was stuck to open. So the installers could not do it without a safety backup. Alexei appeared on a Sunday morning on time as well as the city water department to coordinate a curb side shutoff so that the new valve could be installed. He used a ball valve instead which is more reliable and showed me how bad the old gate valve was. It was corroded and it was 20+ years old. He will also change another leaky valve for our outdoor garage faucet. I attach an old valve picture and a new one.