I purchased 6 diningroom chairs and found one to be damaged. I would have gladly drove to the distribution centre to replace the chair but Ashley told me they don't work that way. I had to book a technician to come and look at the chair. Two weeks later the technician arrives and agrees the leg of the chair is damaged. Ashley must order the part of the chair to be replaced. I sure hope the dye lot is going to be the same so that the back and legs of the chair match. The parts are ordered and should be in a month after the technician was here. Then I will have to book another technician to come and put the chair together. I had also ordered a coffee table. We couldn't even put it together. The technician even admitted to us that he had been at another house the previous week regarding the same table. The furniture looks nice but the quality just isn't there and the customer service is terrible. I will not shop at this store again and definitely would not recommend it to anyone else.