Ashley Furniture Homestore

Furniture
4561 Hurontario Mississauga ON L4Z 3X3
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Ashley Furniture Homestore
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Reviews for Ashley Furniture Homestore

Average customer rating:
1.7 10 (61 reviews)

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Private User
Private User
0 reviews Oakville, ON
0/10

Waste of money

Bought a dinning set. Chairs came damaged (after 5 months of waiting). They refuse to exchange or refund. Only want to repair. REPAIR!!! I bought a new set not a repair!!!! Worse costumer service, they won't even allow you to speak with a manager..... please read read read!!!!

Approximate cost of services:
$2,000.00
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R Y
R Y
0 reviews Mississauga, ON
0/10

Bad quality products and customer service

The sales Lady was very good. The sofa on the shop floor was what I wanted.
What happened after was extremely unacceptable.
The sectional sofa and Ottoman was delivered. One section was wrong as it faced the opposite way. This was sent back and a new one delivered a few weeks later. The new sectional sofa does not fit flush and a technician came out to fix it with no luck. Not a massive issue.
My main issue was the Ottoman which over hung on each side of it by about an inch. I said to the delivery driver that I didnt want to accept it as it looks terrible and didnt fit. He said, dont worry, list all your issues within 48 hours and they will be sorted.
They sent a new a technician to fix the issue. He came with a new covering and fitted it. As the issue was the unit itself being too big there was no change in the massive overhang.
After sending photos to their office they said it was within their standards. After more going back and forth they sent another technical out. The same result you cant fix a manufacturing default if something is too big. They said there was nothing they could do.
I then complained to the Better Business Bureau and Ashleys opened up the case again. This time they sent 2 technical over. They managed to fix 2 sides of the overhang but made the other 2 sides even worse. Also they made the inside of it very scrappy. They left and then I didnt hear anything back from them. I them phoned them again and again. Then there were some exchanging of emails. The last thing they said was:
Unfortunately the only thing left would be to send someone else out to have a look.
As per our Master Tech this is (within standards as far as he can tell the last Tech did a great job.
And these unit very rarely ever line right up, there is usually a bit of an overhang.

Albert Einstein quoted this:
Insanity is doing the same thing over and over and expecting different results.

All I wasnt was a replacement that fits or I swap it for the one on the show room floor.
How many times can a company send you circles is beyond me.
I RECOMMEND NOT TO BUY FROM ANY ASHLEY STORES AND IF YOU DO, DO NOT ACCEPT DELIVERY OF AN ITEM YOURE NOT HAPPY WITH.

Approximate cost of services:
$4,000.00
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Bilyana
Bilyana
0 reviews Toronto, ON
0/10

Horrible experience

I purchased an item in December of 2021 online and was told it would take 16 weeks for delivery. After the 16 week period I was told the item would take another two to three months to arrive. At this point I demanded a refund and was told that I would be charged at 10% fee. For what? For an item I never received!? After a couple of calls with customer service I was able to get a full refund.

Approximate cost of services:
$1,200.00
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Private User
Private User
Private User reviews Calgary, AB
0/10

Ashley Furniture and lack of service

I would like to warn anyone from using this company. The products they sell are made with the cheapest of materials, the delivery service is terrible and if you have any damage to your new items it is a fight to get them replaced.
I have never dealt with such a dishonest and money grabbing company ever before. They will not replace broken furniture and will try to repair the damages by colouring in the area and telling you that it is fixed.
And even when it is damaged beyond repair you can not return your broken item without a restocking fee. If the item is damaged then it is not being restocked.
Unprofessional company that do not care about you once they have taken your money.

Approximate cost of services:
$4,000.00
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Parisa in Toronto
Parisa in Toronto
0 reviews Toronto, ON
0/10

Worst delivery experience of my life

I ordered free shipping, apparently their policy is to drop it off in front of the apartment building, not your apartment door, if it's free shipping. Never in my entire life for any type of shipping had I heard that they drop it off in front of an apartment building and not the apartment itself.
With a lot of insisting, they took it up, but then left it in the hallway.
This was a huge piece of furniture, that came in one piece, all assembled. This is a fire hazard in my hallway I cannot move, and have no idea what to do. How insensitive of a company or delivery men to do something like this, regardless of the service chosen. Their free service should come with a warning that it involves putting others in danger.

Approximate cost of services:
$734.00
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Ceren in Kemptville
Ceren in Kemptville
1 review Toronto, ON
0/10

The worst customer service i have ever seen

Don’t buy anything from here. They do not care anything after they sell the product. You pay over $3500 for a sectional and starts pilling after 10 days of delivery. We don’t have a kid and it already looks like a 10 years old sectional. This is unacceptable. I called the guest care in the first month of the sofa and i am told that it’s not under warranty I have to use a fabric shaver and the pilling will stop. Nothing stopped and getting worse and worse everyday. This is the customer service they gave me. I called again and they said they cannot do anything. This is the worst customer service experience I have experienced. If you want to spend over $3500, know that you are spending your money for nothing and you are getting lots of headaches and pilling on the sectional.

Service/Delivery Comments When they did the delivery, the delivery guys were not wearing mask during covid( December 2021) and they asked to use the washroom. I reported this situation to the company and they didn’t even give me a call. They only care about selling after that you are alone. Good luck

Approximate cost of services:
$3,875.00
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Clean in
Clean in
0 reviews Winnipeg, MB
0/10

Waste of money

They mislead there customers and are completely dishonest, they don’t care about customer satisfaction. Honestly I can’t believe people get away with taking money and making you wait 8 months for your product

Approximate cost of services:
$23,000.00
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Mohammad Tarik in Barrie
Mohammad Tarik in Barrie
1 review Barrie, ON
0/10

Worst service and delivery person

On 15/Jan delivery man came to my house for product delivery.

In my invoice its clearly mentioned that they will disassemble my old furniture and assemble new furniture. I confirmed twice with Sales Person - Jacob and one lady who scheduled for delivery date and time. So I kept my furniture as it is.

When They came to my house they became mad that they have to remove my furniture. And told me its not their headache how to remove the old furniture. They said it's their 16 number delivery , so they don't have time to disassemble old furniture. instead they offer me that if I can disassemble my self then at best they can move old one to my garage, if I can not then they just assemble the furniture beside the old one. They were shouting all the time. I surprised that they shouting at my property inside my bedroom wow!!!!!!.

I disagreed with them then they told me to reschedule for delivery. I asked their name and they refused and ask me why they give their name?! I told them you are inside my home for delivery and rude with me then I have right to ask their name. Then they went outside of my house and shouting outside. I took one small video just to record what type of behavior they did. I closed the door and they bang my door to delete the video and shouting outside. I thought of calling 911 but then they left. When they left my house, I called ASHLEY HOME STORE to describe the situation. She also noted all my points in paper.

I am living in good neighborhood and such attitude is not acceptable at all at any cost. I have little kids and they became mentally stressed when they banged my door.
Should I expect these type of behavior and service from ASHLEY?

Is it my concern that I am16 number customer ? I am stacked for couple of hours too for receive the delivery to get my new bed and become blank to get these behavior from ASHLEY!!!!!!!! This is my first time purchase experience with ASHLEY and it was so horrible.

Approximate cost of services:
$3,650.00
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obocher
obocher
1 review Toronto, ON
1/10

They Only Care About Getting Your Money

The salesperson was so attentive to my needs when it came to placing the order and giving me a "deal".

However, once I placed the order, I received notice that the delivery date was postponed by 3 weeks for 4/5 parts (module sofa) and the 5th part would be coming 4 months after the order was placed. I still haven't received the last part. Will update this post if it comes even later than expected.

When the salesperson called me to tell me this bad news, shed also already understood that by the time the 4/5 modules would become available, I would have already moved to my new place (2 hours out of town) and not had the moving truck anymore (which I was planning to use to go pickup the items from their Toronto warehouse). So the salesperson's best suggestion was that I go with having the sofa shipped to my new address. I agreed to this but she'd indicated that there was a cost for delivery. It was $299 but she was going to have it reduced to $99. This was for the "white glove" service that has the delivery people drop off and setup your new furniture and they leave with the garbage.

I had to convince the salespersons to convince her bosses that I shouldn't have to pay $99 or any amount for this because it's their mistake. She called me back a day later to confirm that they will cover the cost.

What she didn't tell me is that since they had to absorb the cost, I was downgraded from white glove service to having the delivery people just drop off 4 huge boxes on my front lawn and driveway and leave me to deal with it from there.

The sofas are nice and in terms of quality of the material and comfort, they are pretty much as expected.

However, I was also told (by the salesperson) that these modules are too heavy too slide and separate from each other (even without a carpet underneath). But just in case, she looked into if there was an option to purchase and install hardware for the modules to lock together and came back with confirmation that there was and she would be throwing it into the order at no extra cost.

The modules did NOT come with the connecting hardware and severely slid apart. I had to go out and spend nearly $100 extra at a hardware store to buy the anti-slip rubbers for each foot.

The only other complaint I have so far is that 2 staples have already fallen out of the underside onto our floor. This leads me to expect more to come out and eventually require me to re-staple the underside myself. What's more worrying is that we have a 1 year old running around and if they were to find a staple on the ground......

Well, I would bring up the last complaint with customer service but what actually lead me to write this review is everything leading up to the staple issue.

When I received the 4/5 pieces and noticed there was no connecting hardware and I was downgraded from white glove delivery, I'd immediately emailed the salesperson I was dealing with the whole time. Up until the sale was completed, she would respond to my emails (and even text messages) at even the oddest hours of the evening (right up to midnight). I sent her my complaint email on December 13th 2021 and never heard back. Followed up on December 21st and didn't hear back. Followed up again on January 1st and didn't hear back. Followed up one last time on January 7th (this time I also cc'd their Canadian service email address) and got no response. So here I am with this review that I promised I would leave if I didn't hear back.

This whole experience (plus reading all of the other negative reviews) has me scared about what will happen IF one of the modules ends up coming apart in one way or another and I ACTUALLY need customer support.

NEVER EVER shop at Ashley, you are not saving money and getting okay build quality and the WORST post sales customer experience.

Approximate cost of services:
$3,200.00
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The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Ashley Furniture Homestore

FURNITURE BOTH INDOOR AND OUTDOOR WITH FANTASTIC DECOR ITEMS.
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