I pay 79.00 per month for this service that i have tried to cancel since early November 2021. I have called several times, always a voice mail, no one ever answers the phone. I have left several messages and no one ever calls back. I have also sent a half dozen emails to which one reply was received asking for specific documentation showing them i can cancel any time without issue. I replied back a few hours later with what they asked for and that was the end of it. No reply back from this person. Finally got a hold of someone yesterday and explained my situation and told her that I started this process in early November and that i am not paying for the service they keep doing for November and December as the messages and emails i have sent explain to them that i am cancelling effective immediately. The woman i Spoke to, Sharlene, is very patronizing and not pleasant to deal with. She tries telling me that there is still money owing from not paying throughout the year but would not be specific, I checked all my bank statements and they show paid, including the statement she sent me showing my payment history, all but November and December, and as I told her I am not paying for. If they keep the service going after I requested cancellation and provided documentation stating I can cancel any time without repercussion, it's on them. She doesn't listen to anything you say. Still waiting to hear back from her or someone of higher authority.
- Approximate cost of services:
- $79.00
