With an aging furnace and air conditioner, and time running out on the government rebates, we decided the time was right to upgrade. We learned about Cozy World through Homestars, and were pleased to find that the glowing reviews were true.
Boris took a thorough look at our current furnace installation, and explained to us how we could maximize the efficiency of a new furnace. Boris didn't try to up-sell: he said that if we had not felt the need for a furnace humidifier in the past, we would not need one with the new furnace, since it will take less moisture out of the air than our old one. Boris also said that if we were happy with our current thermostat, there was no need to change it. The quote for the work was exactly what was laid out on the Web site, and Boris took the time to fully explain the 10-year warranty to us. My wife and I were so impressed with Boris that we decided there was no point in getting further quotes from other companies.
The next week, Kam and Jeff came to install the new furnace and air conditioner. They obviously took great care in their work, and by the end of the job the site was very clean and tidy. Since the old furnace had vented through the chimney, they sealed the chimney at both ends.
The day after the installation, Boris followed up with an email asking us if the installation had met our expectations. He was also very prompt in submitting the application for the Ontario Power Authority rebate.
It was a pleasure dealing with Boris and the installers at Cozy World, and we recommend them without reservation. The Goodman furnace is very quiet, and we look forward to using the air conditioner this summer.
