I needed a new furnace, and called several dealers on Carrier's website. Reliance Home Comfort was one of them. I spoke with the Sales Rep, Tom Gianitsopulos, who provided me with excellent service and informative product information. Visiting my home, Tom did such thorough measurements that he could have been a bespoke suit tailor. He made many helpful recommendations as to how the furnace and drainage should be installed, and the best location for the soon to be installed humidifier. I had done a lot of research on product and pricing, and Tom proved all that research right. Based on what Reliance provided and installed, the pricing was excellent.
The installers came on the appointed day and did a very thorough, professional and clean install. The furnace not only looks great in my messy basement, but the few times I've used it so far, it works great and is very quiet.
In closing, originally I would never have thought of purchasing from a large 'impersonal' company like Reliance, thinking they would be much more expensive and difficult to work with than the smaller dealer I was originally going to buy from. Tom proved me wrong with his personal and informative service, prompt follow up, and competitive pricing. I wouldn't hesitate to recommend Tom and Reliance to any of my family and friends.