Imperial Roofs

Roofing
94A UNIT 7 Kenhar dr North York ON M9l1n2
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Reviews for Imperial Roofs

Average customer rating:
9.8 10 (127 reviews)

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R.Read
R.Read
1 review Brampton, ON
10/10

Roof

Very professional job, on a cold day, they took the time to do some extra touches.
Cleanup was also quite thorough.

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Company Response

Thanks fo the kind words Mr Read. It sure was cold but we had promised to get it done before the snow flies.....

HomeStars in Toronto
HomeStars in Toronto
1 review Oakville, ON
10/10

Complete roof replacement after wind-storm damage

We first had dealings with Imperial when I contracted them to do a couple of minor shingle repair jobs in 2017 and early 2018 (when the roofing company, who had installed our replacement roof, wanted to charge an astronomical amount of money to come out and replace a few shingles). Imperial had recently replaced my neighbour’s roof so I gave them a call. Despite my not being an Imperial client, Stephan was willing to perform these relatively minor repairs, and at a reasonable cost. In both cases, the worker who fixed the roof was prompt and thorough, and checked beyond just the area where the shingles were missing to see if any other shingles needed attention.
In May 2018 we lost a significant portion of the roof in the Ontario wind storm. It was almost impossible to reach any roofer as they were busy servicing their clients, but I was able to get a temporary tarp put on which bought me some time. In June Mike from Imperial came to the house, did a complete inspection of the roof, fixed up a few issues with the tarping, provided a quote and took the time to walk me through all the details about the quote and the re-roofing process. Imperial were still booked up for a few weeks, but the plan was for me to get a second quote and then submit to my insurance company.
In late June, however, the roof began to leak. This started a months-long process between me and my insurer, with the extent of the water damage to our home increasing week by week. The insurer sent another roofing company to do temporary repairs, which were totally ineffective, and despite my advising them of this, they delayed taking further action. Finally I reached out to Stephan in desperation and he came to the house, went up on the roof and completely documented the extent of the problems for me. I was able to use that information to finally spur my insurer into action. A new temporary repair was performed in October and I was then given a settlement and scheduled Imperial for the complete replacement.
The day of the job a squad of workers including Stephan arrived and began an incredibly efficient transformation. Items too close to the house were relocated. Plywood sheets were deployed to protect trees, shrubs and windows. Shingles were removed and replaced. A couple of workers continuously circled the property cleaning up and using a magnetic roller to retrieve all roofing nails. By mid-afternoon the job was complete. The roof looks great!
Throughout this lengthy, stressful ordeal Stephan was very helpful - keeping us informed and answering any questions we had, and offering support as we worked though the insurance process. Imperial Roofs provides excellent customer service and we would not hesitate to recommend them to anyone. Thanks for a job well done!

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Company Response

Thanks Greg for the great review. I felt so bad for you going through this hard process with your insurance company and the other roofing companies. I am so glad we were able to pull through for you and give you a new roof that you love.

Alex
Alex
3 reviews Toronto, ON
10/10

Shingle replacement

Stephan and Mike did an excellent job for my house. They provided a full quote, including what what was in the scope, explained every part of the process. On the day of shingle replacement they arrived in the morning, set up and worked non-stop until my roof was done in the afternoon. They cleaned up everything around the house, the crew chief did final inspection and that was it. My roof had leaks and pretty old worn off shingles so I am very pleased that they were able to squeeze my project before the end of the year.

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Company Response

Thanks for taking time to write this review. We always try to pull through for our customers as we all know that waiting for a few months for us to come can be stressful.

Gloria M.
Gloria M.
3 reviews Mississauga, ON
10/10

Roof Replacement

The crew were at our home on time and did an excellent job cleaning up after finishing the roof. Stephan was in touch with me while the job was in progress to keep me informed of all changes to the original work order. The crew also had to move a lot of outdoor furniture and BBQ's and everything was returned to it's original spot upon completion. We are very satisfied with the workmanship.

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Company Response

Thanks for the great review. I hope your husband gets well soon.

Dave
Dave
2 reviews Vaughan, ON
10/10

Reshingled our roof.

Our roof decided to fail just before the massive wind storm struck the GTA in late Spring, so it was a difficult time to get roofers as there was so much work for them to do. Despite this, within a couple of hours after I called Imperial Roofs, Mike came to our house, climbed all over the roof, explained all the issues and options and gave a us a detailed quote. We were very impressed with the fact that Imperial is a family business, in operation since 1968, fully licensed and insured. Mike, Stephan and the team came as promised and did an amazing job removing the old shingles, protecting the outside of their house , and completing the installation in one day. We are very pleased with the excellent workmanship and have already revceived compliments on the quality of the work.

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Company Response

Thanks for the kind words. I appreciate your time in writing this great review. You were a pleasure to work for.

Michael
Michael
1 review Vaughan, ON
9/10

Roofing

They were fast and clean and they knew what they were doing they were friendly and I was happy with them

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Company Response

Thanks for the kind words. We appreciate your time. It was a pleasure working with you.

internationkkc
internationkkc
1 review Vaughan, ON
10/10

Roof shingle

Very knowledgeable and efficient employees refinished the roof shingles. Very good workmanship with excellent results. Following all at height safety requirements ie. harness and tie downs. Made sure and double checked their work, and explained everything throughly.
Very satisfied with the results, and glad to know that they are an established business.

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Company Response

Thanks I appreciate your time.

Sue
Sue
1 review Caledon, ON
10/10

Roof replacement

I was very happy with this company. I am single and am not handy in the least. I have a very difficult time finding people who do a good job for a fair price and who don't try to take advantage. Mike was terrific. He came and actually got up on the roof to see how bad it was (it was really bad) almost immediately after I asked for a quote online. They were the only one of the roofing companies that did this. They gave me a timeline and came when they said they would. They did a great job and cleaned up nicely afterwards. I have already recommended them and will do so again.

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Company Response

Hi Sue your awesome. We live the fact that you took time away from your busy life to write us this wonderful review.

Mark
Mark
1 review Toronto, ON
10/10

Roof replacement, semi-detached

Emperial Roofs and specifically Stephan have been responsible, timely and professional through the entire process of our roof replacement project.

They didn't try to upsell unnecessary premium materials, respected the original quote, included practically everything in the price, and did the job on time.

Stephan went out of his way to double check my roof after the recent storms, to make sure everything was ok, and took extra time to inspect my neighbour's roof.

There is nothing more I could ask for from a roofing company.

Thank you guys!

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Company Response

Hi Mark I appreciate the nice comments about our services. It's not easy to always perform and pull through for people however when we do it is much appreciated that people take the time out of their day to review it and promote our business.

annegenier
annegenier
1 review Toronto, ON
10/10

new roofing shingles

Great job, excellent service and very professional. Great price. I would highly recommend this company to anyone.

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Company Response

Thanks Anne for taking time away from the kids and doing this review for us. It's greatly appreciated.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Imperial Roofs

Imperial Roofs were awarded the Vaughan Citizen Readers Choice Award in 2011

In 1968 my father founded Cel Marchildon Roofing, which has grown into the company we have today. Through commitment to excellence in our workmanship and materials we have built our reputation of TOTAL CUSTOMER SATISFACTION by providing our customers with the BEST ROOFING SYSTEM that will accommodate their needs and budget. We will provide you, our valued customer, with a detailed assessment that will outline the specific requirements for your home.

Our expert staff is committed to providing you with the BEST ROOFING EXPERIENCE available in the GTA. All workers are covered by WORKERS COMPENSATION. Our company is fully LICENSED AND INSURED to provide you with a WORRY FREE ROOFING EXPERIENCE. We DO NOT USE ROOFING SUB-CONTRACTORS. All work is performed by our expert employees.

This may or may not be your first time purchasing a new roof, however we would like to outline some of the key factors in our operating process:

? Provide a copy of our Insurance Certificate
? Provide a copy of Workplace Insurance Safety Board Certificate upon request
? Provide a copy of our Operating License
? Protect your home and surrounding area from falling debris
? Tear off all old shingles to the roof deck
? Inspect the wood deck for rotting and warping areas
? Install eave protection to all insulated eaves
? Install name brand shingles with your choice 25 years to limited lifetime guarantee
? Install proper ventilation to the roof (1sq ft for every 300 sq ft of attic floor area)
? Install new metal flashing where needed or refurbish to “new” standards
? Install closed valleys with aluminum underneath to ensure maximum protection
? Full property clean up using magnetic sweeps and trailers to ensure no driveway damage
? All employees are Fall Safety accredited and Crew Chief First Aid and CPR trained

Services We Provide:
*Asphalt Shingle Replacement
*Gutters, Soffit & Fascia
*Siding - Vinyl, Aluminum
*Leaf Screen for Eavestroughs
*Rooftop Snow & Ice Dam Removal
*Roof Repairs
*Roof Evaluations
*Cedar Shakes
*Slate Roofs
*Insurance Claims
*Ventilation Upgrades

CATEGORIES
Roofing, Gutters & Eavestroughs, and Siding
SERVICES
Residential Re-Roofing and aluminum services gutters soffit, fascia and siding.
BRANDS
IKO, CertainTeed,Owens Corning,GAF,BP,Gentek,Royal Aluminum,Alu-rex
SPECIALITIES
Residential re-roofing specialist. Residential aluminum services. Gutters,soffit,facia, and siding.
WEBSITE
http://www.imperialroofs.com
YEAR ESTABLISHED
1968
NUMBER OF EMPLOYEES
9
PAYMENT METHOD
Cash or Cheque Credit Card
LICENSES
Toronto #T85-3592020, Mississauga #2010 007966
MEMBERSHIPS
BBB, HomeStars, Owens Corning certified,IKO Certified Installer, Velux Skylights Certified Installer
LIABILITY INSURANCE
Yes
DIPLOMAS
IKO Shield PRO Plus, Building Products of Canada Corp, Lomanco - Concepts and Design of Attic Ventil
WORKERS COMPENSATION
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Up to 10 years workmanship & manufacturers warranty
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.