Imperial Roofs

Roofing
94A UNIT 7 Kenhar dr North York ON M9l1n2
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98%

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Reviews for Imperial Roofs

Average customer rating:
9.8 10 (116 reviews)

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Joan a.
Joan a.
1 review Mississauga, ON
10/10

Roof installation and repair

We had a roof installed a couple of years ago by Imperial Roofs. They did an excellent job! During the recent windstorm, however, one of our shingles blew off. When we contacted them, they were inundated with people who had severe damage so we waited until a bit of time had passed before contacting them again. When we did, Stephan came out the very same day, inspected our roof for further damage and completed the repair for no charge. We were struck by how honest he was and how much he wanted to make sure that his customers were safely looked after following the storm. We would definitely recommend Imperial Roofs to anyone needing a new roof!

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Company Response

Thank you for taking the time out of your busy day to write us this great review. Yes the wind storm was extreme in May. We had many clients that needed help and had to prioritize who was in the most need. Thanks for your patience.

Jerome
Jerome
1 review Toronto, ON
10/10

Roof Replacement

Great people to deal with all around. Professional, courteous, friendly. Provided lots of options for shingles, vents, etc, but didn’t try to upsell. Our roof required a bit of carpentry to fix some sagging, which they were able to do at a reasonable cost. Roof was done in a day, and property was left clean.

These guys set the standard that all contractors should aim to meet. Imperial came highly recommended, and we’ll be referring them to our friends and family.

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Company Response

Hi Jerome thank you so much for the great comments about our company. We have always tried hard to set the standard in the roofing industry for punctuality, efficiency and cleanliness all at a reasonable price.

Dario
Dario
1 review Vaughan, ON
10/10

Complete New Roof

Great experience. Specific scope of roof work ,as requested by me , understood by Stephan and his crew.Great communication. Completed professionally and courteously by all workers. No damage on property and cleanup was exceptional. Everyone started exactly on time and my roof was completed in one working day, as stated on estimate.
Roof looks exceptional . I would use them again without hesitation and recommend them to anyone .
It was a pleasure to work again with Stephan , as I had hired him twice previously to fix my wind damaged original roof.

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Company Response

Dario thank you so much for the great review. It is much appreciated that you took time out of your busy life to write this for us. Hopefully we can work for some of your friends and neighbours in the future. once again thanks.

Ramiro in Toronto
Ramiro in Toronto
13 reviews Toronto, ON
10/10

New roof plus gutters and attic insulation

Most roofers I interviewed provided me with one quote and maybe 1-2 selections of shingles to choose from. Stephan was the only one who not only provided the most competitive quote, he also provided me with the best selection on shingles based on our budget and the look we wanted for our house. We wanted to go premium on a product but not to the point that it will break the bank. Stephan gave me an excellent recommendation on colour and selection and needless to say, my house looks amazing.

The crew lead was great to deal with and he even took the time to take down some old wires that were hanging from the wall/roof and I did not get to. Small details like that count for a lot in customer service and in referring this company to others.

1 of 1 people found this review helpful.
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Company Response

Thanks Ramiro for the great review, it's much appreciated. We try our best to be very competitive while still providing a great service.

Rex in Toronto
Rex in Toronto
2 reviews Mississauga, ON
10/10

Replacing roof shingles

They actually installed our roof in 2008. I don't think Homestars was around at that time. Over the past 10 years, not only am I happy with their work, their subsequent service calls were prompt and cost was very reasonable. Some of my shingles have fallen after a major storm. I called them and they came by on the very next day and fixed it. I truly believe that if you hire them to install your roof, you will be well looked after for life.

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Company Response

Hi Rex, I so happy that we were able to pull thru for you so quickly. However, after that MASSIVE wind storm on May 4th we weren't able to pull thru for everyone. Their was just to many calls in a short period of time. I had all my guys out there for twelve days helping former clients and other desperate people.
I want to apologize to everyone that we weren't able to service. I felt the pain of the customer as my own home was compromised.
I had to fix my roof in the dark after coming home late from helping clients.

HomeStars in Toronto
HomeStars in Toronto
2 reviews Toronto, ON
10/10

New Ashpalt Shingle roof and Gutters

Had my new roof and gutters done last November, 2017. So far so good considering the weather we have had. No lost shingles during the wind storm and no leaks during the ice storm. When I called the first time in October for a quote, what I loved most about this company is that I didn't have to go to voice mail to leave a message, I spoke to someone right away, I think it was Stephan, owner of the company. He told me that he would have someone come by to give me a quote, he told me the name of the person, George. George called me back the very same day and came that day to discuss our concerns and gave us a quote. I was impressed that George took his time with us to answer all our questions and not once did we ever feel rushed. So I had good vibes and decided to go with Imperial Roofs. I had to wait 2-3 weeks, as they had prior commitments to other customers, and they were bang on, they arrived when they said that they would. So, on the day of the job, the workers were all at my house 8:00 a.m. sharp! I tell you, none of them came off the roof until the job was completed. Cleanup was also amazing, as I have two dogs, so was nervous about nails being left behind. Kudos to those workers. They also replaced rotten wood instead of being lazy and shingling over them. After having a bad experience with the roofer before, I was kind of hesitant and nervous to have my roof redone again. But wowie, what an amazing job done on the roof and gutters. Also to note Stephan the owner, came by on a couple of occasions and also helped out. Imperial Roofs was a pleasant experience and I have no hesitation in recommending them.

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Company Response

Thank you so much for the amazing review. It is greatly appreciated that you took time out of your day to do this for us. Once again thank you

Jon K.
Jon K.
1 review North York, ON
10/10

Roof replacement

Imperial Roofs gave me the quote right away, was very honest about what I needed and installed my new roof in the desired time frame at a very reasonable price.

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Company Response

Thanks for the kind words Jonathan we really appreciate you taking time out of your day to write this review.

John in Toronto
John in Toronto
1 review Vaughan, ON
10/10

Roof done 6 yrs ago, recent wind repair

I used Imperial Roofs 6 yrs ago to redo the roof. The price was not the cheapest, but very competitive, and worth it for the service received. Stephan is very responsive for quoting and setting up the work. His crew came in the morning and were done that afternoon - everything was protected and cleaned up.
Then, during the windstorm of 110kph winds on May 4 2018, I had a couple of rows of shingles come off - on my street, every 2 of 3 homes had damage, almost all far worse than mine. I called on Saturday, Stephan responded, gave a quick quote (cheapest of 3) and despite how busy he must have been, came and completed job by Monday.
Why go with Imperial? Responsive, value that goes beyond the price, workmanship and cleanliness. Highly recommended.

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Company Response

Thank you for the kind words. We most certainly try to always pull through for everyone. However, in this latest big storm that we had we tried our best to try to accommodate and fulfill everybody's request but it was literally impossible. I'm going to take this forum to try to apologize to anyone who is not as happy as you are. Honestly speaking as a company owner I had 12 employees running around town 10 to 14 hours per day for eight days trying to serve everyone on time and efficiently but it was just not possible. I hope everyone can understand the dilemma that we were in on trying to get everyone on time.

S_elba in Mississauga
S_elba in Mississauga
1 review Mississauga, ON
4/10

Bad workmanship

Had my roof done 10 years ago and after the last 2 wind storms alot of the shingles blew off both times. When I looked at the shingles that blew off, the tape were not removed from the back for the tar strip to adhere properly. When I tried to call them no one answers or rertuns my phone calls.

0 of 2 people found this review helpful.
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Company Response

I am so sorry we were not able to respond to you on time. Secondarily the tape that you were talking about on the back of the shingle is not to be removed that has nothing to do with the glueing system from the manufacturer.
I challenge you to educate yourself and go online and do a Google search on how to install shingles and what the processes is and if you do that you'll find out that you are in error.
Your anger towards the situation which has nothing to do with us potential he could ruin our reputation as a roofing company. Your opinion matters to me but before you post anything online you should be aware that you should have at least the facts straight. Next time educate your self prior commenting on situations.

Stephan Marchildon
Owner.

Victor
Victor
1 review Brampton, ON
10/10

replace roof

We called Imperial Roofs and within 1/2 hour Mike got in touch with us. Mike was very knowledgeable and answered all of our questions. His crew was on time and very professional, they did an amazing job on the roof and a great job cleaning up. Later that evening Mike returned to show us photos of the plywood he needed to repair and replace from previous water damage. We would highly recommend Imperial Roofs to our friends and family.

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Company Response

Hi Victor thank you very much for the kind words. I would like to thank Mike for being so responsive to you and also taking those pictures and make me feel very comfortable with our work and how we do our business.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Imperial Roofs

Imperial Roofs were awarded the Vaughan Citizen Readers Choice Award in 2011

In 1968 my father founded Cel Marchildon Roofing, which has grown into the company we have today. Through commitment to excellence in our workmanship and materials we have built our reputation of TOTAL CUSTOMER SATISFACTION by providing our customers with the BEST ROOFING SYSTEM that will accommodate their needs and budget. We will provide you, our valued customer, with a detailed assessment that will outline the specific requirements for your home.

Our expert staff is committed to providing you with the BEST ROOFING EXPERIENCE available in the GTA. All workers are covered by WORKERS COMPENSATION. Our company is fully LICENSED AND INSURED to provide you with a WORRY FREE ROOFING EXPERIENCE. We DO NOT USE ROOFING SUB-CONTRACTORS. All work is performed by our expert employees.

This may or may not be your first time purchasing a new roof, however we would like to outline some of the key factors in our operating process:

? Provide a copy of our Insurance Certificate
? Provide a copy of Workplace Insurance Safety Board Certificate upon request
? Provide a copy of our Operating License
? Protect your home and surrounding area from falling debris
? Tear off all old shingles to the roof deck
? Inspect the wood deck for rotting and warping areas
? Install eave protection to all insulated eaves
? Install name brand shingles with your choice 25 years to limited lifetime guarantee
? Install proper ventilation to the roof (1sq ft for every 300 sq ft of attic floor area)
? Install new metal flashing where needed or refurbish to “new” standards
? Install closed valleys with aluminum underneath to ensure maximum protection
? Full property clean up using magnetic sweeps and trailers to ensure no driveway damage
? All employees are Fall Safety accredited and Crew Chief First Aid and CPR trained

Services We Provide:
*Asphalt Shingle Replacement
*Gutters, Soffit & Fascia
*Siding - Vinyl, Aluminum
*Leaf Screen for Eavestroughs
*Rooftop Snow & Ice Dam Removal
*Roof Repairs
*Roof Evaluations
*Cedar Shakes
*Slate Roofs
*Insurance Claims
*Ventilation Upgrades

CATEGORIES
Roofing, Gutters & Eavestroughs, and Siding
SERVICES
Residential Re-Roofing and aluminum services gutters soffit, fascia and siding.
BRANDS
IKO, CertainTeed,Owens Corning,GAF,BP,Gentek,Royal Aluminum,Alu-rex
SPECIALITIES
Residential re-roofing specialist. Residential aluminum services. Gutters,soffit,facia, and siding.
WEBSITE
http://www.imperialroofs.com
YEAR ESTABLISHED
1968
NUMBER OF EMPLOYEES
9
PAYMENT METHOD
Cash or Cheque Credit Card
LICENSES
Toronto #T85-3592020, Mississauga #2010 007966
MEMBERSHIPS
BBB, HomeStars, Owens Corning certified,IKO Certified Installer, Velux Skylights Certified Installer
LIABILITY INSURANCE
Yes
DIPLOMAS
IKO Shield PRO Plus, Building Products of Canada Corp, Lomanco - Concepts and Design of Attic Ventil
WORKERS COMPENSATION
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Up to 10 years workmanship & manufacturers warranty
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.