We first had dealings with Imperial when I contracted them to do a couple of minor shingle repair jobs in 2017 and early 2018 (when the roofing company, who had installed our replacement roof, wanted to charge an astronomical amount of money to come out and replace a few shingles). Imperial had recently replaced my neighbour’s roof so I gave them a call. Despite my not being an Imperial client, Stephan was willing to perform these relatively minor repairs, and at a reasonable cost. In both cases, the worker who fixed the roof was prompt and thorough, and checked beyond just the area where the shingles were missing to see if any other shingles needed attention.
In May 2018 we lost a significant portion of the roof in the Ontario wind storm. It was almost impossible to reach any roofer as they were busy servicing their clients, but I was able to get a temporary tarp put on which bought me some time. In June Mike from Imperial came to the house, did a complete inspection of the roof, fixed up a few issues with the tarping, provided a quote and took the time to walk me through all the details about the quote and the re-roofing process. Imperial were still booked up for a few weeks, but the plan was for me to get a second quote and then submit to my insurance company.
In late June, however, the roof began to leak. This started a months-long process between me and my insurer, with the extent of the water damage to our home increasing week by week. The insurer sent another roofing company to do temporary repairs, which were totally ineffective, and despite my advising them of this, they delayed taking further action. Finally I reached out to Stephan in desperation and he came to the house, went up on the roof and completely documented the extent of the problems for me. I was able to use that information to finally spur my insurer into action. A new temporary repair was performed in October and I was then given a settlement and scheduled Imperial for the complete replacement.
The day of the job a squad of workers including Stephan arrived and began an incredibly efficient transformation. Items too close to the house were relocated. Plywood sheets were deployed to protect trees, shrubs and windows. Shingles were removed and replaced. A couple of workers continuously circled the property cleaning up and using a magnetic roller to retrieve all roofing nails. By mid-afternoon the job was complete. The roof looks great!
Throughout this lengthy, stressful ordeal Stephan was very helpful - keeping us informed and answering any questions we had, and offering support as we worked though the insurance process. Imperial Roofs provides excellent customer service and we would not hesitate to recommend them to anyone. Thanks for a job well done!