Our firm's origins are rooted in the code of sustainability, dedicated to improving the quality of the natural and built environments in the planning, renovation, restoration, and design of built environments to live and thrive Our firms guiding principle is to protect natural resources, promote social justice and economic well-being, as well as to create livable spaces that enhance, inspire, and reflect local heritage, values and culture. Every project aquiring a 10/10 score is not a coincidence. It is success through our experience, knowledge and people.
Under these values we conduct our daily business and therefore it is easy for us to address Mousumi Saxena grievance and accusations. Mousumi purchased lights from a third party, which lights were already provided and accounted for in our original quote. Having been told that the second light purchase was not necessary, Mousumi asked us and not the third party company for a refund that Mousumi dealt with. We found this very discourteous although as a forum of Generosity, Sustainability, Stewardship and in keeping with our guiding principles, we offered Mousumi a substantial credit regardless of no wrong doing, and the issue has been resolved. Until then, Mousumi was unwilling to fulfill her financial obligations and asked us to seek our own compensation from the company Mousumi bought extra lights from.
Mousumi is also not clear in her interpretation of events alleging the vanity which Mousumi had ordered was not in production when in fact it was being produced. Mousumi misrepresents and exaggerates on the sequence and timing of delivering the 30” vanity. However our group does agree that the vanity was not to be on site until the second week, as this is when it was needed. Having experienced first hand the damage that can be incurred by cabinetry that is left in the proximity of a construction zone, we refuse to deliver cabinetry until it is required for installation. So our practice was not of being late, like the client notes, rather it was a practice of due diligence. While the client panicked and stampeded through our schedule, Mousumi purchased her own vanity which was agreed to, and was advised what to purchase. Of course the purchase was wrong and our staff diligently corrected the sizing, and this is where the least possible charge of $150.00 that Mousumi makes reference to was applied and NOT for installation. Installation charges were already accounted for in the original quote. In this case Mousumi cannot characterize “Installation" of an item to be the same as “Assembly" of an item from a third party.
We assigned the project to a Project Manager who has done work for us in the past. The reason for this is because there was an ailment in the owners family. We as an organization made the responsible move to have someone who was pre-qualified perform duties in an acting position in order for the work that was going on in the condominium of question to continue. This way the owner can attend to the travails faced. Once again it was misconstrued by Mousumi that we had an outside source performing the work however this individual was approved when they were pre-qualified in the past. This is what you call Accountable Stewardship
As our work was more than acceptable to the client which is verified through various forums of communication including therein her review. Most people we have consulted find the score of 1/10 insincere and vindictive. It is very unfair for us to become victims of others wrong doing and misconceptions. Every other project has been a 10/10 without any hesitation from the client.
