17 year old furnace went to sleep several days before Christmas. Reliance technicians rightly recommended a new furnace. Reliance sales representative George Clements (Cambridge) very quickly and competently made the necessary arrangements. Two days later, Dec. 24, Reliance team (Peter, Andrew, Trevor) did the four hour furnace removal and new installation completely to our satisfaction. They were friendly, polite, clearly very competent and efficient. Thanks to Reliance we have heat for Christmas! I unhesitatingly give all the Reliance employees we dealt with (George, Peter, Andrew and Trevor), as well as the technicians Moe from Empire and Raj from Ultimate, a 10 on 10 rating. Thank you all!