Our Whirlpool dryer started making loud squeaking noises so we contacted Comerco our warranty provider who in turn passed us off to Transglobal. The first available service call was over two weeks later. Tried to explain that we couldn’t be without the dryer for that long, but we were told that the service tech was only available on October 16. We received a follow up call advising that the tech would be at our place between 10am - 2pm. Then the night before this time frame was changed to between 8am -4pm. The technician from Len’s appliance showed up around 11:30am and after writing a report on our washer, he started to walk out of the house until we asked what he was going to do about our dryer. Turned the dryer on so he could hear the loud squealing noise. He pulled out his phone and sent in a report on the dryer listed a number of parts he wanted ordered. Then he got up and said that the parts should be in 7-10 days later. He said that he doesn’t carry parts and he would be back when the parts came in. Two weeks later we call Len’s appliances and asked when he was coming back. No return call. Called Transglobal and they claimed that the parts had just come in and that the nex.t available date was November 13. CSA had no compassion about us being without a dryer for close to six weeks, just kept repeating that that was the date and that there was nothing they could do. After advising that I would be call Comerco first thing in the morning to complain about Transglobal’s lack of service, then my next call would be to Whirpool to complain about Transglobal and Comerco’s lack of customer service. In our previous warranty issues with Comerco the two companies they used at the time were able to attend within a couple of days, not the almost two months we have experienced with Transglobal. I am at the point that I am going to contact the last service company that repaired my washer and pay them to come out and repair my dryer then send Transglobal the bill.
UNDER NO CIRCUMSTANCES SHOULD YOU USE THIS COMPANY.
