We had very good people at the design center but that where all the good things ended. Construction was delayed many times. After closing, a lot of major deficiencies (i.e. kitchen) still persisted. The customer service manager was a polite person, but he coerced us to waive our Tarion Warranty by saying he would go "above and beyond". DO NOT FALL INTO THIS TRAP. This was the biggest mistake we made. He was good at sending a handyman to do touch-up job, but for jobs that needed other trades, such as windows, cabinets, he provided very slow and frustrating services. When he toured the house to go over the deficiencies, he attempted to go over our head not knowing that I am handyman. When we confronted him, he provided very lame excuse. One year after closing, our house still had a lot of deficiencies. When we visited the head office, the staff who came out to speak to us would not sit down to talk to you although there are nice and comfortable couches there. It seemed to us they did not want to this was a tactic that would help shoo us out of their office. Please do not buy from this builder.