Reliance Home Comfort

This service call was made by Kevin Williams who was extremely pleasant, explained exactly what needed to be done, answered all my questions and did everything he could to make you feel confident in his technical expertise. One of the best, if not the best, service calls ever, and I'm 60 years old!! Excellence personified, Reliance you should be proud!!!!

One of the worst companies I've ever dealt with in my life.
I purchased a home, at closing found out the hot water tank was leased from Reliance. Seeing that we waited 5 months for closing and sold my other property, I had no choice but to sign off on accepting their terms.
After 6 months, we sold our house and wanted to transfer it to the new owner. They made the transfer difficult. We sold the property and after closing Reliance continued to take money from our account each month because the new owner didn't want to do auto payments from their bank account. I no longer owned the properties nor was using the hot water tank, yet Reliance said I had to pay the fee on the tank (for the unrelated home owners) until they signed the form.
We paid for 4 months at which point we got our lawyer involved to force the new home owners to sign Reliance demands. It's a complete joke, this company does not have good intentions. Sign or else. That's their moto. If you sell or buy a house with a Reliance product, it's better to get it sorted out before closing, because not matter what the case is, Reliance will take money from your account no matter what.

1 year later, we were purchasing another home, saw that the owner were tricked into signing a 10 year Reliance hot water tank contract and we walked on the deal because we knew it would be such a headache dealing with this company to resolve any issue.

Kevin Williams - service tech, came in today on Thanksgiving weekend and did far more than any other service company ever came in and did. Excellent job, tested everthing, recorded findings, clean up after the service. The best service I have had for the past 10 years. Highly recommended. Very satisfied. (service contract with Reliance,hence the $1, I had to put a number)

This Company rented me a furnace & A/C package. I asked the salesman if it would be installed by Reliance installers he said it would be and that they are certified and trained . Upon arrival these guys showed who appeared to be subcontractors. They installed the equipment did a great job but the only problem was 3 months after they left the freon leaked out of the AC and was not working. I called, waited a few days and a tech came out and finally fixed it... or so I thought. That night, I went to go put on the humidifier and it didn't even work even though I waited days and was assured it was fix! Yeah right! I tried to call the salesman and was informed he no longer works for the company. What happened to their so called company satisfaction guarantee, promising $500 cash back? I contacted the Brampton Manager and spoke to him. But nothing even happened. I had to continuously call to obtain results. I'm the customer, why should I chase them for something they should have had right the first time? I am seriously fed up with Reliance and would never recommend them to anyone I know, not even my worst enemy.

Cheryl in Brampton

Had a flood..city sewers..they condemned our heater but no one else on our street was condemn even though we all had same amount of water in basements??...was charged initally $263.to change vents/pipe on new heater...over 2 months later they now say we owe $678 for the buy out a 10 year old water tank...at no time anyone told us about any of these cost..had we had known we would have purchased our own..if we do this now they will charge us another buy out..yes, this all "could" be covered by insurance but we are capped and are already way over our buget.--Reliance's statement--.Here’s what we believe: " A Reliance home is a more comfortable, safer, affordable and greener home"..seriously???? I always thought renting was a good idea...but how is this affordable???

Very nice service man came to fix the water heater, explained clearer exactly what was and wasn't working on the water heater, and fixed it in record time....perfect timing for bath time for our girls!
good job Reliance!!!

My tank let go and Joey D (#0977) showed up to save the day! It was an absolute pleasure having him here. He was informative, efficient and very knowledgable. His customer service is impeccible! I really appreciate great service and he delivered! Thanks Joey D

Phoned at 9 to request service. Service (Joey D. #0977) arrived 9:20. Repair was complete by 9:40. Joey is a very professional and knowledgeable serviceman. Thank you very much. JH

Furnace went down at night. Reliance had a great response time and the technician was very nice and knowledgeable. Our Comfort Protection Plan paid for the entire service call! Well worth the montly cost.

Our hot water heater sprung a leak just as I was leaving for work. A single call to the service center (not needing my account info as they track incomming phone #'s... <Smart!> was nice. Within hours, a service tech (Daryl # 2109) arrived at the door and did his thing.
Polite, courteous, and effecient. Daryl did everything a home owner could ask for.. boot covers, stair runners, wiped his feet, explained what he was doing and what I as the home owner needed to do and why. Then he cleaned up and left everything orderly. Perfect.

Thanks for the great service!