Reliance Home Comfort

Heating & Air Conditioning
51 Simcoe Street South Oshawa ON L1H 4G4
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85%

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Reviews for Reliance Home Comfort

Average customer rating:
8.9 10 (10639 reviews)

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Aaron Chandler in London
Aaron Chandler in London
1 review London, ON
0/10

Water Heater

I am extremly disatisfied with Reliance. I bought a house on December 2nd. It is my first home that I am buying with my wife and it is a duplex because we are only newly weds and wanted some extra help paying our mortgage.
I don't like to rent things so I called Reliance before I took possession of the home. I wanted to make sure that there was no rented water heaters. The customer service representive seemed disinterested in my concern and said there were no water heaters on file.
Two weeks after taking possession of the house I got a bill from Reliance for the 2 water heaters in the property.
I immediately contacted Reliance to buy out the water heaters.
For 6 year old water heaters they wanted $560 each! That is crazy since they told me the water heaters retail at $900. I asked them how they calculate the value on the units and they never gave me any answer. I feel like the company has me trapped and wants to force me to pay whatever price they want.
I would urge anyone to be very wary of entering into a contract with a company who would treat people this way.

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Company Response

I'm sorry to hear about this experience Aaron. If you could please email me at rmassingham@reliancecomfort.com, I will investigate this further and get to the bottom of the miscommunication with Customer Service. Thank you. RM

Shirley Derrick in Dundas
Shirley Derrick in Dundas
1 review DUNDAS, ON
0/10

Worst service I have ever received

A few years ago I had issues with my water heater. To make a long story short I had technicians at my house at least 3 times, had to call their head office at least 5 times, waited at least a month for spare parts. After weeks without hot water I called another company. They had a brand new water heater in my house within 24 hours. Even after all these years I cringe when I see a Reliance truck. Also, FYI - a co-worker recently had issues with her hot water heater and had exactly the same kind of service.

I would never ever recommend this company or deal with them again!

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Company Response

I'm terribly sorry to hear about the experience Shirley. In an effort to improve the customer service experience, I'd appreciate additional details to take back to the team for follow up. Please feel free to email me at rmassingham@reliancecomfort.com. Thank you. RM

Beatrice Hunter in Dundas
Beatrice Hunter in Dundas
1 review Dundas, ON
10/10

no hot water, reapaire on Christmas day

This company has service like no oother large company. I am amazed at their efficiency and the quality of the staff.They even gave me service on Christmas day and it was, as usual tip top.

0 of 1 people found this review helpful.
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Company Response

Thank you very much for sharing Beatrice. We greatly appreciate the kind words. Happy New Year! RM

Ellen Zhu in Markham
Ellen Zhu in Markham
1 review MARKHAM, ON
10/10

Water Heater

I rent my water heater from Reliance and have never had a problem with the tank. I've had calls from these guys asking if my water heater was doing ok - very responsible and dedicated company!

0 of 1 people found this review helpful.
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Company Response

Great to hear Ellen. Sincere thanks for the positive feedback, we appreciate you taking the time to share. RM

Raymond Mathieu in Garson
Raymond Mathieu in Garson
1 review GARSON, ON
0/10

New Furnace

Purchased new furnace 2nd one in 3 yrs. First one home inspector found hose caught in fan and repaired it. 2nd one came home after work and felt alot of warm air in basement, My dad was there all day for the install and they said there was something wrong with my duct work. I found a 6x6 inch hole in the back of the furnace duct work where they joined the old plenum to new. I found a piece of metal,cut it,screwed+taped it. There was also black hand prints down my basement stairs and at the top in the living room,they were also supposed to put a tee in so we could hook up a gas hot water tank in future. Called sales person, they said they would be out to take a look at it.Next week called manager + left message,week after called head office -30 min on phone they assured me it would be taken care of. After almost 4 weeks,several phone calls and them getting the contractor that installed the furnace for them to call me (Nauss plumbing+heating) I paid Reliance to do the job . It is quite obvious that my time is worth absolutely nothing-what a waste of time. Customer service is non existing. The Furnace is working fine and the rest of the job is well done. The rating is due to the lack of customer service

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Company Response

I am so sorry for any frustration that was caused- Cait

M B in Cambridge
M B in Cambridge
10 reviews CAMBRIDGE, ON
6/10

Replace gas water heater

The water heater in our home developed a small leak at the top an I felt it was time to replace it as it was about 10 years old. I didn't want to buy another one, so I got a new rental unit installed by reliance.

It was a forced vent gas water heater and when the technician came out he pointed out that our venting was no longer code and had to be replaced. However, the only practical spot he could run the new vent was covered by drywall and he refused to drill there because he said there might be electrical work behind it and he wouldn't wait while I did it. Long story short, I cut out a section of drywall in five minutes but had to wait two days (without hot water and two kids) for him to come back.

Once installed, it worked fine. One minor complaint was that when drilling through our siding it cracked and a two inch section broke off. The guy was honest about it and simply caulked over it. Also instead of properly capping off the old vent, as he ran out of caps, he stuffed a little bit of insulation into it and fastened a bit of aluminum foil on the end. The outside vent had a grill to cover it and it kept popping out. I fixed it myself with glue. Overall, an OK job with room for improvement.

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Company Response

Thanks for taking the time to share Marijan. If you could please email me at rmassingham@reliancecomfort.com with more details, I would like to review the install with our team. Thank you. RM

Sarah in Toronto
Sarah in Toronto
1 review Toronto, ON
1/10

Tankless hot water heater & Furnace

Purchased a new condo and was locked into a contract with Reliance. Have been there 1.5 years and the hot water heater has broken twice. Both times, Dynasty, the company that services the equipment, has been completely useless, giving us the run around and not dealing with the problem. Eventually tracked down a senior engineer at Reliance to help with the issue (which is still not fixed) Would never recommend this company to anyone. Terrible customer service. Paying a "home comfort plan" but that means nothing. Expensive and not worth cost.

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Company Response

I'm sorry to hear about your experience with us Sarah. Understanding that this issue is not yet resolved, please contact me at rmassingham@reliancecomfort.com and I will do my very best to assist. Thanks in advance. RM

Rob D in OAKVILLE
Rob D in OAKVILLE
7 reviews OAKVILLE, ON
6/10

Hot Water Tank repair

We recently contacted Reliance to repair a section of 636 Hot Water Tank pipe. They came in to do the work in a timely manner, and made the repairs to code without any hassle. The cost was all towards labour, as the run was less than 3 feet, we did not have to pay for materials, as per the tank rental agreement. In the past, we have had less than satisfactory results with Reliance, so this experience was a great improvement.

1 of 1 people found this review helpful.
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Company Response

Thanks Rob. We appreciate the feedback. RM

Rob D in OAKVILLE
Rob D in OAKVILLE
7 reviews OAKVILLE, ON
6/10

Hot Water Tank repair

We recently contacted Reliance to repair a section of 636 Hot Water Tank pipe. They came in to do the work in a timely manner, and made the repairs to code without any hassle. The cost was all towards labour, as the run was less than 3 feet, we did not have to pay for materials, as per the tank rental agreement. In the past, we have had less than satisfactory results with Reliance, so this experience was a great improvement.

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Company Response

Thanks for sharing Rob and the feedback you provided is much appreciated. Hopefully all future experiences with us are just as positive. RM

Leaside Dan
Leaside Dan
10 reviews Como, CO
9/10

Water Heater

They installed a tankless water heater in our home - installation was on time and everything was neat and tidy when they left. It was a good solution to free up some space in our old basement. All said, no hassles for me, I'm happy.

0 of 1 people found this review helpful.
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Company Response

Thanks for the feedback Dan, we appreciate you taking the time to share your experience. We hope that you enjoy the convenience and energy savings that will come with your tankless water heater. RM

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Reliance Home Comfort

Reliance Home Comfort has been delivering high quality home comfort products and services for over 40 years. Specializing in furnaces, air conditioners, water heaters and plumbing, we provide our customers with peace of mind and are with you every step of the way. When you choose Reliance, you’re choosing one of the largest HVAC providers in Canada, with over 1.7 million customers and growing. You can expect your call to be answered 24 hours a day, 7 days a week, 365 days a year. With one of the largest networks of licensed technicians in Canada, we respond to over 500,000 service calls each year.
After all, we believe you are investing in much more than home comfort equipment, you’re investing in a relationship and your satisfaction is our top priority.

CATEGORIES
Heating & Air Conditioning and Plumbing
PRODUCTS
Furnaces, Air Conditioners, Water Heaters, Air Purifiers, Boilers, Water Softeners, Equipment Protection Plans
SERVICES
Installation, Service, Repair, Plumbing
BRANDS
Carrier, Goodman, Rheem, Amana, Smart Air, Rinnai
WEBSITE
https://www.reliancehomecomfort.com
PAYMENT METHOD
Cheques, Cash, Credit Card, Pre-Authorized Payment
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
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