Reliance Home Comfort

Ioanna, who is contracted by reliance home comfort, came to our new home only a week after we purchased it, to set us up with a new furnace and central air. She was fantastic. The guys who installed for us were equally fantastic. Reliance itself, has been a horrible experience!!!!! If you ever need to reach them, no one is around who can answer your questions. You will be told that someone will call you back, but no one ever does, you will never actually receive your referral bonuses should you refer filly or friends, and you certainly will never receive your rebate from your purchase, as Reliance staff will not actually finish completing and sending off your paperwork!!!!! To top it off.... We just got our central air installed in April 2014, and it's only July 2014 and it doesn't work!! P.S. We still haven't received our contract either!!!

Darius Chichgur, whom I met for the first time last Thursday, is a gentleman and helped identify the need to switch to Tank less Water Heater while he visited us to review the options of renting the Ac, as my previous one ha a problem with the compressor. I and my wife found him to be very courteous and clear in explaining the products and services of Reliance. We were convinced to go ahead with the changes. The Installation tech.'s too were very professional and worked seamlessly and completed the job with a minimal of disruption. Hats off to Darius and the Tech.'s form Reliance. Definitely will recommend to friends and family.

Workers came; worked quickly, diligently & politely. Only problem had to return next day with new unit. First one was already damaged. Done quickly. Very pleased with quality of workmen.

We had been having problems with our water heater on and off. Our Reliance Advisor - Saleem Malik was very understanding, and apologised for the inconvenience we experienced. He was very professional, and pleasant. Very efficient in diagnosing the problem and fixing it. He demonstrated strong work and customer service ethics. Thanks Saleem!

I saw a door hanger on my door and decided to call in. The young sales rep that came over was polite and extremely helpful. 100% satisfied with Reliance in Kingston. Thank you!

I called Reliance as my water tank was not working. I spoke with customer rep and they were quick to set up and appointment. The technicina, Chad McDaid called me 15mins before coming to my house and he was very friendly, professional and knowledgable. He was quick and fixed the problem. He also provide me with some tips which I was not aware of. Chad provided exceptional service and I would definatley recommend him. Thansk Al

Had Grayson from Reliance in for an AC tune up. He was punctual and very knowledgeable. He took the time to answer my questions about both my AC and furnace. He was honest about the state of my AC and did not try to up sell me on a new AC which I don't currently need. It's that kind of honesty which makes me a repeat customer.

Another great job by our tech Adam Suthers. He's a great guy and always takes care in the work he does. He also takes time to explain how the systems work and answer any questions we have. I would recommend Adam to anyone without hesitation.
Peter

Furnace fan was on and made loud noise. Technician was able to determine fan bracket was broken. waiting for part to be ordered and arrive to have the repairs done on another visit. Technician was very knowledgeable and helpful.

Rob and Norm (CJW.HVAC) did a job well done in installing the air conditioner in our house last friday, July 11, 2014. There were on time and very efficient with their work. I am very satisfied with their job and strongly recommend their services for my relatives and friends.