Ioanna, who is contracted by reliance home comfort, came to our new home only a week after we purchased it, to set us up with a new furnace and central air. She was fantastic. The guys who installed for us were equally fantastic. Reliance itself, has been a horrible experience!!!!! If you ever need to reach them, no one is around who can answer your questions. You will be told that someone will call you back, but no one ever does, you will never actually receive your referral bonuses should you refer filly or friends, and you certainly will never receive your rebate from your purchase, as Reliance staff will not actually finish completing and sending off your paperwork!!!!! To top it off.... We just got our central air installed in April 2014, and it's only July 2014 and it doesn't work!! P.S. We still haven't received our contract either!!!
- Approximate cost of services:
- $9,000.00
- Company Response
I'm very sorry to hear this Kieran and would like to investigate this experience. Please contact me at rmassingham@reliancecomfort.com with more information and I will escalate this issue to our Customer Solutions Team for review and follow up. Thank you. ~ Rich