Not sure where all the good reviews are coming from - this is our third year with them (locked into a contract), and we haven't had one good HVAC day yet. Today is the worst day yet, so out of frustration after hanging up the phone with the service guys I write this review (my first ever).
From the first day after install, the system never worked well. We have heat turned up to 24, and it's still cold in individual rooms. Temp differences of up to 6 - 7 degrees in some rooms. We had to stop using one bedroom in the winter because it was so cold in there. Other rooms get really hot so we have to close off vents. Of course Reliance said everything was functioning within parameters and nothing is wrong.
During the annual maintenance I again voiced my concerns, and again they said nothing is wrong.
Today is the hottest day of the year (and a record-breaker). Have had the AC turned to 19 since yesterday, and rooms still register in the 28 range.
Last night I had the kids sleep on the floor to get a bit cooler. Reliance won't come today and will wait until tomorrow (after the weather gets cooler so they can again say that everything is fine).
Even their thermostat registers 25, and that's never been accurate. I've never been sure where they are measuring - perhaps the basement in the summer and the top floor in the winter. I walk around the house with electronic temp gauges, and every room is in the 28 range. Some higher.
Stay away from this company! I should have bought a cheaper furnace from an independent company. Complete waste of money, and even worse we have to suffer thru the heat and cold when it is most needed.
If you "rely" on Reliance to keep your HVAC running, be prepared to purchase lots of fans, heaters and mini A/C units for rooms. I follow all maintenance, get ducts cleaned, change filters, etc. And still can't seem to get Reliance's equipment to do the job properly.
- Company Response
I am so sorry to hear about this experience. Please email me firstname.lastname@example.org and I would be happy to look into this for you.