Reliance Home Comfort

From my first phone call 4 days ago when I realized my furnace was not working. I called the service center to be greeted by a very helpful lady. Time was 3:50 pm, there was a serviceman at my door at 5:10 that same evening. He deemed the 13 year old furnace to be unsafe as the heat exchanger had a crack in it. An advisor was here the next afternoon, cutting into his weekend time with his family. Extremely polite,knowledgeable about the product and giving me options about what I could do. At 8:00 am Monday morning, two installers arrived with a new furnace, a/c and humidifier. By 1:30 , the heat was back on, all programs were explained and manuals left for me to read over just to confirm the instructions. Thank you to the team at Reliance!