Reliance Home Comfort

We purchased a new high end furnace and air conditioner last Fall from Reliance (almost $13,000). Unfortunately have had nothing but problems since. Reliance subcontracted the install to company called Dynamic. They were not able to get the air conditioner to work after the first day and promised to return the following week, which they never did. Within a month all the tubing connections in the furnace room started to melt and furnace stopped working. Have had to call Reliance technicians on 2 occasions to try to get the issue fixed. Eight months later, I still do not have a working air conditioner. I finally got a Reliance technician here today (Joe) who is great and knows what he is doing and he has figured out that the air conditioner was never connected with the proper wiring. He will have to cut through the basement drywall, run new wire, and hopefully A/C unit will work then. I expected much better from dealing with such a big company. I am shocked that this type of poor workmanship is tolerated by Reliance.