Reliance Home Comfort

Reliance’s 100% Money-Back Guarantee reads:
“We guarantee that the equipment we have installed will perform as we have stated. If the system does not heat or cool your home to your satisfaction, we will remove it and return 100% of your investment”.
I informed Reliance that the equipment they installed does not heat or cool my home to my satisfaction and I wanted them to remove the equipment per their guarantee.
This is part of their reply:
“With respect to your inquiry regarding the 100% guarantee, this relates to the system not working. Your system has functioned correctly for the past 9 months and continues to work, other than the earwig situation which was out of Reliance’s control. This guarantee is in place for defective equipment. Your equipment is not defective. Furthermore, the guarantee only refers to equipment Reliance can’t repair.
Based on our investigation, your equipment has perform as we have stated. There is no evidence of improper service or defect with rental equipment therefore Reliance is denying your request for the 100% Money Back Guarantee.”
Reliance have changed guarantee from “does not heat or cool your home to your satisfaction” to does not heat your home to Reliance’s satisfaction.
Reliance does not stand by their guarantee.