Reliance Home Comfort

The tank replacement was approved June 10 by an on site tech visit. The work was scheduled for June 19/14. Two techs arrived about 1:40pm, reviewed the tank and one said it didn't need to be replaced. The question I asked was why the change in decision? The tech said he spoke with his boss and unless I was "dead set on changing it", they were only going to install the pan. The concern for me was I was told previously that the direct vent piping was no longer approved and should not be touched because it could crack and leak exhaust gas into the house. Because of the piping issue it only made sense to change the tank, replace the venting and install the drip pan. The tech clearly became agitated- said he had to go to the shop and get materials (why he would arrive on site to service a work order that said replace equipment as mentioned above without parts is puzzling). The tech left the house agitated took off in the service vehicle squealing the tires down the driveway over the curb, down the street, around the corner and out of site. I called the 800 number and spoke with Norma; told her my story and suggested it is best that tech does not return. Norma was very concerned, made some calls, assured me this is not acceptable behavior and a new crew would do the job. Some time later one of the other techs and a new tech arrived (Braden and Dan). They did a professional job, were pleasant, respectful (of me as well as the house- laid mats, covered their boots, etc) and nothing was damaged. I would have them back anytime.