Initially knowledgeable and friendly salesperson, albeit somewhat arrogant and condescending. After sales agreement signed, attitude changed and installers were unable to deliver what salesperson promised. Resulted in furnace exhaust protruding unattractively into basement tenant's main entrance, blowing directly at anyone using the doorway. Apparently no other place to put it, despite salesperson assuring me it would be no problem prior to sale. Also, the "1-day installation" took 3 separate days that I had to be at the house during the week, each time the crew did not start until after 11am. Installer expressed concern as to future problems with the AC unit based on location, and salesperson immediately started to backpedal on the 10 year warranty that he pitched as better than the competition and assured me that I would "not be rolling the dice". Basically installation and service were much worse than I was lead to believe based on what the patronizing salesperson told me. Would not recommend to anyone, horrible experience for the amount we spent. So far furnace has worked properly, after 1 day.
- Approximate cost of services:
- $8,000.00
- What could this company do to improve their services?
- Be accountable for promises made prior to sale, OR not make false claims about installation.
- Any advice to offer fellow homeowners facing a similar project?
- Obtain several quotes, and use Reliance quote to price match with Shipton's, then go with Shipton's.
- Company Response
I'm sorry to hear about this experience David and would like to learn more in order to address this issue with the team. Please contact me with details at rmassingham@reliancecomfort.com and I will escalate this issue for review. Thanks in advance. ~ Rich