Miscommunication between 1st. tech. and office.
Our air conditioner needed a new coil in the furnace. When the 2nd tech.Ray #0851 came to install the coil, he informed me that there was a $1300 charge for this. I told him there must be a mistake cause Dave told me this was covered thru our Furnace Protection Plan. Ray immediately called his supervisor Dave and explained to him what the homeowner was told. After Dave checked into the matter, he informed Ray that there was a misunderstanding with the 1st tech. that Reliance would cover the charge. It is because of these 2 gentleman going over and above good customer service, is why I would recommend Reliance Home Comfort
for all our comfort need. Thanks Ray & Dave for good customer service.
- Approximate cost of services:
- $1,300.00
- Company Response
I'm sorry to hear about the initial confusion Donna but am glad to hear that this was resolved to your satisfaction. Thanks for choosing Reliance! ~ Rich