My wife Yvonne called Reliance today and asked if she could have someone come and take a look at our water heater. Quite pleasantly surprising, the appointment was set for the same day. Within a very short time Matt, the serviceman and Kevin the supervisor showed up. Both men were very friendly, professional and took the time to explain to us how old the water heater was and what the problems could be and most likely were. Based on their knowledgeable explanation Yvonne and I decided to upgrade our water heater. Matt was extremely professional, efficient and unbelievably clean in his work. The new heater was installed and the old one removed and taken away. When Matt (employee #1920) and Kevin left our home you would never know that our water heater was changed except that the water heater was shiny and new and not 18 years old. Yvonne and I were very impressed with the service from beginning to end. Very timely, friendly and professional.This is the way customer service is supposed to be. Thank you very much. P.S - Today is Yvonnes birthday and these 2 men did everything possible to ensure her day was not affected negatively in anyway. Great job guys.
Lance Murphy
- Approximate cost of services:
- $0.00
- Company Response
Thanks for choosing Reliance and for taking the time to provide this wonderful feedback. I will share it with the team and hope that Yvonne had a wonderful birthday. Kind regards. ~ Rich