Reliance Home Comfort

Had installed and AC and Furnace last year. everything went smoothly. Sales agent, Darius, promised an extended warranty plan for 5 years on additional payment after the first year's warranty was over. This was a bundled offer along with the new purchase. Now, company now refuses to honour as they have introduced new and more expensive plans. I should have got written confirmation which I didn't. So always get everything in writing because plenty of offers are made at the time of booking a sale.