Your customer service was extremely unprofessional as well as totally difficult to deal with. As I had my roof done the exhaust pipe collapsed in my basement. I called and a technician came on Wed. Set up an appt for Friday 7-11 only to find that Dana made it for 10-2. Then when I call Michael tells me they are just running late--not the truth. So his suggestion is to just to pull the pipe out. What about C02 that will enter in the home?????? Asked to talk to a supervisor -- 4 days later still waiting!!!! Technician John was great tho.
- Approximate cost of services:
- $0.00
- Company Response
I am very sorry to hear this VIvian and would like to learn more in order to investigate this experience wtih our customer service team. Please provide me with more information at rmassingham@reliancecomfort.com. Thanks for taking the time to provide this feedback. ~ Rich