Reliance Home Comfort

Holding Reliance Rental Water Heater, Cooling Protection & Heating Protection Plans. Really disappointed with the service. Why? See below: (Sorry for the long review as my suffering was also long)

Day 1 - In the morning I realised that my AC stopped cooling. Please note AC was working but no cooling. Contacted Reliance immediately for booking the service/repair. They gave me an appointment for the next day between 1:00 pm - 6:00 pm. Temperature for the day was 34 C.

Day 2 - Temperature for the day was again 34 C. I was hoping the technician would arrive by atleast 2:00 pm. Nobody contacted me till 6:00 pm. After multiple calls to customer care (few just disconnected on my face), the technician finally came at 7:00 pm. I mean Wow! After waiting for the whole day in a barbeque keeping my phone in my hand (Reliance says if you miss their call, you miss the appointment), they finally turned knocked my door. Apparently, these technicians were from some third party contract company. They were not even looking licensed. Anyways, they did some checks and finally said the compressor is gone. They checked the refrigerant level and said the level is fine but still no cooling that means the AC compressor is gone which is not able to push the refrigerant. So, now Reliance will contact you for the next steps tomorrow.

Day 3 - Temperature for the day was again 34 C. Reliance did not contact me till afternoon. After rigorous follow up with Reliance, I was able to connect with someone named Tanya. She told me that as per the diagnosis done by the technician, we have to replace the compressor and it is not covered by the plan so it will cost you $2500 + tax and if I say yes, the part will take 3-4 weeks to arrive. Any other option? Yes. Get a new AC. Wow! By gods grace, I did not agree to these options and requested her to send another technician (a Reliance internal technician this time) to redo the diagnosis. She was kind enough to book an appointment for the next day 7:00 am.

Day 4 - Temperature for the day was 32 C. A Reliance Internal Technician named Rishi was right on time at 7:00 am. He did the diagnosis. Now, here comes the twist. He said the AC refrigerant level is low but the unit is absolutely fine including the compressor. Apparently, there is some leak in the coil somewhere which another technician will come and perform a leak inspection. Wow! He booked the appointment and the appointment was for Day 6 at 7:00 am. Thanks Rishi. You are an amazing guy. Please keep up the good work. That gave me a little relief.

Day 5 - Temperature for the day was 30 C. Waiting for Day 6 and getting toasted.

Day 6 - A Reliance Internal Technician named Dave was right on time at 7:00 am. He greeted me and asked me about the issue. I gave him a little bit of background of last few days about the tech visits. The first thing he asked me is why Rishi did not do the inspection himself and fixed the issue on Day 4 itself. He is a licensed technician and skilled to complete the inspection himself and fix the issue then and there. Well, I said I dont know. Anyways, he did the inspection, found the leak, fixed the leak, filled the refrigerant and guess what, everything is up and running. He cleaned the outdoor unit with garden hose and thats it. Amazing guy. Thanks Dave. Please keep up the good work. But Wow! This could have been done on Day 2 itself, if Reliance would have handled it better. Well, till now I use to recommend Reliance to every living thing on this earth but now NO MORE and you will loose me too soon.

PROOF ATTACHED.