Reliance Home Comfort

I recently had a water heater replacement with Reliance Home Comfort, and unfortunately, my experience with their service has been incredibly frustrating and disappointing.

Upon the water heater replacement, my family and I noticed an unpleasant smell and a pungent taste in the hot water coming from the tank. While the cold water seemed fine, the issue persisted with the water from the heater. Multiple service calls were placed, but the technicians were unable to resolve the problem. This led me to escalate the matter to a manager and a skilled technician, both of whom advised waiting for a few days for a follow-up. However, no one reached out as promised.

After more than 10 days of ongoing issues, I contacted Reliance Home Comfort again on January 18, 2024, seeking further investigation into the matter. I was given a reference number and assured that the head office would call within 48 hours to arrange for a new tank replacement. Disappointingly, no one contacted me within the specified timeframe. Upon reaching out, I was informed that the case had been closed without resolution.

This lack of communication and failure to address the ongoing problem is unacceptable. It seems that Reliance Home Comfort is more interested in securing customers' money than providing satisfactory support when needed. The frustration of the customer appears to be disregarded, and the company seems unresponsive to genuine concerns about the quality of their service.

I have been assigned another reference number (Ref#31799877) after expressing my dissatisfaction, and I am left hoping that this time someone will address my concerns and provide a solution. However, the repeated issues and the company's apparent unwillingness to rectify them have left me questioning the reliability and customer-centric approach of Reliance Home Comfort.

In conclusion, based on my experience, I cannot recommend Reliance Home Comfort to others, as their customer service has been far from satisfactory and has failed to resolve the issues with the water heater replacement.