We called Multi-City moving to assist us with our move from Toronto to Calgary in early October. The manager came and did a quote which was just a little under the actual weight cost and they price-matched to a different company. We dealt with Leslie the majority of the time and she was good. The movers in Toronto were excellent and quick but very careful at the same time. We had our things picked up on Oct 6 and were to be delivered by Nov 1. When we got to Calgary on Oct 21 after a short vacation, I called Leslie to see what our options were if we couldnt get into our new house on Nov 1st and she then told us that our things were still not shipped out. She told us our things would be there on the 1st anyways so we told her to ship them immediatley. A few days later I called back to ask if she could have them delivered on Nov 3 as we were going to be painting for the first few days. Nov 3 came and no phone call.. we had to call to find out where our things were. Leslie informed me that the Calgary dispatcher said our things were on a truck and would be there later that day to be delivered the morning of the 4th. The 4th came and still no call. We had to call again and ask where our things were. It was then that we spoke to Abraham, the manager and he informed us that our things were still not in Calgary and they were going to arrive that night to be delivered the afternoon of the 5th. We were not pleased at all with this as we had plans on the weekend and had to abort them. I wish they would have been up front and just told us our things were going to be late instead of holding off and making us more upset for 2 days. I understand that with long distant moves this sort of thing can happen but it would be have been nice to have more accurate timing. Thank goodness we had my sisters place to stay at but we were overstaying our welcome and it was getting rather irritating. Anyways, not sure if we would use them again though the first part of the move went great, the second half didnt.
Good thing is now we have our things and it is all over.
- Company Response
We apologize for the delay in the shipment but we have no control when the truck is in transit. We did send the shipment the following day and it did arrive in approximately 12-14 days as we estimated. We also stayed in communication with the client throughout their entire move and responded or addressed any questions they may have had. We have spoken to and addressed the issue with the Calgary, AB office on calling and updating the clients on their move.