E Osterman Gas Service

Heating & Air Conditioning
339 Amherst Rd. Sunderland MA 01375
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HomeStars  >  Heating & Air Conditioning in South Deerfield  >  E Osterman Gas Service
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28%

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Reviews by rating (past 12 months)

Reviews for E Osterman Gas Service

Average customer rating:
6 10 (4 reviews)

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Laura in Sterling
Laura in Sterling
45 reviews Boston, MA
6/10

Propane Gas

I used gas for my cooking stove and did not fill up very often. We ran out of gas and called them They were a day late and came the next morning. However, they did quote one price and when I got the bill in the mail, the amount was completely different. When I called the company to refute the charges, they were not very professional. I was basically out of luck, and unhappy.

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melanie in Amherst, MA
melanie in Amherst, MA
36 reviews Boston, MA
10/10

propane deliveries

Ostermans delivers the propane that heats our house. They have s schedule for delivery. I never have to call them. They keep track of it all. We have never run out of fuel. They have never made a billing mistake with us. When I hit the meter with the lawn mower and broke it, they fixed it for free.

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Lassie
Lassie
17 reviews Boston, MA
7/10

Propane gas

E. Osterman Gas Service has excellent customer service and comes promptly when called (or you can work out a schedule for when you need them to come to your home). They came out right away, and on a Sunday evening, when I reported smelling gas coming from my propane tank. The only problem with Osterman is the cost, which is substantially higher than other propane companies. Once you have chosen a company to deliver gas, it is difficult to get out of the contract as you then need to have the tank removed and that is a pain, so be careful and check out prices before deciding on a company.

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MLB
MLB
35 reviews Boston, MA

First Review

1/10

Gas service

Twice we've used Osterman for our propane tank. We only use gas for our kitchen stove, so we only need a fillup every 18 months or so. Both times we've called their office, we've been quoted a specific price, and when the gas delivery person arrives, they fill the tank and THEN present us with a bill for $.25 to $1.49 more *per gallon* than we were quoted over the phone. We're then told to call the home office if we have a complaint. The first time it happened, the difference was a few dollars, but the second time it happened the difference was over $50, and repeated calls to Osterman went ignored. The only positive--they did same-day delivery of gas, and the driver was nice.

1 of 1 people found this review helpful.
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