Canadian Choice Windows & Doors

I dealt with Tony from Canadian Choice Windows and Doors. I purchased a window, entry door and an 8 x 12 foot bifold patio door. The whole process was professional and the products were exactly what I wanted. Everyone comments on how nice the bifold door looks.

Beware: Filtered Reviews and Poor Experience with Canadian Choice Windows and Doors

Unfortunately, I had an extremely disappointing experience with Canadian Choice Windows and Doors, and I feel compelled to share my story to warn others about potential issues with this company. I am deeply dissatisfied with their service and feel it is essential to shed light on my negative experience. It is worth noting that my initial review on Google did not show up, which only adds to my concerns about their credibility.

First and foremost, I am deeply troubled by the fact that Canadian Choice Windows and Doors appears to be filtering out negative reviews from their system, thus creating a misleading and unbalanced representation of their services. This manipulation of their online presence is deeply concerning and undermines the trust of consumers who rely on honest feedback to make informed decisions.

My personal experience with Canadian Choice Windows and Doors was far from satisfactory. From the initial contact to the final installation, I encountered a myriad of issues that left me feeling frustrated and let down. The lack of professionalism and communication was evident throughout the process.

Not only did I experience a significant delay in the delivery and installation of the windows and doors, but the quality of the products left much to be desired. The promised excellence in craftsmanship was sorely lacking, and I was left with subpar work that fell short of my expectations. The customer service I received during and after the installation was unsatisfactory, with dismissive responses to my concerns and a lack of initiative to address the issues at hand.

Furthermore, the lack of transparency regarding pricing and additional costs was alarming. I felt as though I was misled and subjected to hidden fees that were not disclosed upfront. This lack of integrity in their business practices raises serious red flags about their commitment to customer satisfaction and ethical conduct.

It is disheartening to see that my genuine experience, along with potentially others who have faced similar challenges, is being suppressed by Canadian Choice Windows and Doors' selective approach to showcasing reviews. It is crucial for prospective customers to have access to a comprehensive range of feedback, both positive and negative, in order to make informed decisions about engaging with this company.

In conclusion, I strongly urge individuals to approach Canadian Choice Windows and Doors with caution and skepticism. The apparent censorship of negative feedback and my personal unsatisfactory encounter with their services emphasize the need for transparency and accountability. I cannot in good conscience recommend this company based on my experience and the concerning practices surrounding their review system.

Therefore, I implore others to be wary and take my account into consideration when evaluating whether Canadian Choice Windows and Doors is the right choice for their window and door needs. It is my hope that by sharing my unfiltered perspective, others can make more informed decisions and avoid the disappointment I have endured.

I had previously used Canadian Choice (CC) several years ago for two basement window replacements with good results so I hired them again to replace 4 windows in my house with Energy Star DraftLock Slim Contour Windows in July 2023. CC gave me the best price quote of three I obtained, superior EnergyStar windows and lifetime warranty. The entire process was very smooth from the in-home consultation with Alex, follow-up measuring visit and installation. Email correspondence with their sales team, including quotes and revisions, were fast and attentive. The windows are high quality and look great. The windows were manufactured two months ahead of schedule, which was a pleasant surprise. The two installers were very professional, did a fantastic job, including a thorough clean up inside and out. I couldnt be happier and will hire CC again next Spring for some additional windows.

I had new windows installed. The windows were measured wrong, cracked on installation and missing screens. A few weeks after Installation we had a heavy rain fall and my basement leaked. I called to have the window serviced but the techs didnt show up and I left work early that day. I called the next day because it was raining again and a tech finally showed up. They took part the window where you can clearly see there is a problem with the foam seal. Canadian Choice claim the window is fine and not the cause of the basement leak. We never had a leak before window installation and havent had one since the window has been fixed. We are left with damaged drywall, carpet and baseboards.

Canadian choice windows did an amazing job with our windows and front door. The installer, was very friendly, professional, answered our questions and did meticulous work. We are very happy with the end result, but the end result is only a part of the whole process... It started with a first visit from CCW where they presented the company, the products they offer and gave us a proposal. Then we were invited to visit their showroom to actually touch and feel what we would potentially buy and seeing their production facility was very impressive. They were the first company we contacted so we did our due diligence and gave a chance to other reputable companies. After talking to their competitors, we ended up with more questions so Vince came and went deeper into the value of the services they offer, clearly explained the technology they use in Windows, the specifications, after sales support, warranty, rebate program, you name it he covered it again. Also, he never used pressure sales tactics to make the deal as opposed to other companies we dealt with did. He was was polite, friendly, extremely knowledgeable, resourceful, did everything he said he was going to do and really guided us and addressed all our concerns. We even had a visit from the operations manager to check if all was going well during the installation to make sure we were satisfied with their service. I have nothing but good things to say and would recommend this company to friends and colleagues.