I had broken patio screen window frame. I did not realize I don't need a new window and when I explained to the person what the problem was, he told me I only needed the side of it and they cost only $20 at Window City, being the manufacturer. Great customer service from Chris Dadswell, who showed me (a single parent) a sample fitting in the showroom area.
This special attention makes me want to obtain my future windows/doors from Window City. Excellent customer service is rare these day, so when Chris listened to me, heard me, and offered to assist with the solution, it does make a difference in our view of the company.
Thank you again! Janet