Window City

Windows & Doors Installation & Service
Window Manufacturer and Service. We do not provide installation.
Write a Review
Write a Review
Website
Star Score
StarScore uses a complex algorithm which considers a company’s review ratings, responsiveness, reputation, and recency. Learn more.

77%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Low reputation means there has been review tampering or a company request to remove a review. This score is also impacted when we do not have enough information i.e: low number of reviews.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)

Reviews for Window City

Average customer rating:
7.5 10 (64 reviews)

Sort by

Ylouie1  in Etobicoke
Ylouie1 in Etobicoke
1 review Toronto, ON
10/10

Windows upgrades

I am happy with my window upgrades. At first the design of the window catches was poor. Upon going to the company l was given free replacements and knowledge as to repair my windows. The replacement parts were a revised metal rather than plastic, an improvement metal parts for a durable window function.
Thanks Window City!

Was this review helpful? Yes No
Private User
Private User
Private User reviews Vaughan, ON
10/10

Replacement of the patio screen door astragal

I am very satisfied with the service that was provided to us by Chris from this manufacturing warehouse.
We got Window City manufactured doors and windows installed for us five years ago. Recently, our patio screen door has fallen apart being worn out. We needed a replacement for it, and we turned to the manufacturer. After the service form on their website was filled in and sent to Window City, we were followed up on our request by Chris, who was very helpful and kind to us.
Thank you, Chris, for being so caring to your customers!

Was this review helpful? Yes No
julian marks from Toronto M5P-2L5
julian marks from Toronto M5P-2L5
1 review Toronto, ON
10/10

Service Repair

I am an owner and property manager of a midtown fourplex. Two windows of one unit had broken parts at the top edge which parts allow the window slip out of it's track for easy cleaning. i called Window City and spoke with Chris in service who said he had the needed parts and so I went to the factory at 6300 Steels W. where I was promptly greeted. Chris took the two windows to the factory line in the building asking me to return in an hour. Amazingly when i did I had two repaired windows. It is rare to have such fine service. My 1930'3 fourplex will need 48 new windows in the next few years. Window City will at that time certainly be asked to quote. Thank-you Chris for your exceptional service. All the best, J. M.

Was this review helpful? Yes No
Joanna in Toronto
Joanna in Toronto
3 reviews Toronto, ON
10/10

Screen repair, Window replacement

I would like to thank Window City for their help.
I have their windows throughout the townhome. After 10 years or so, a few of the window screens needed to be repaired. After speaking with Chris at Window City, I dropped off the screens. They were fixed and ready for pick-up two days later, at no cost.
I also had one window in the basement which still needed to be replaced. No one wanted to come for one window. I asked Window City if they would be able to put me in touch with someone. Within two weeks Walter D. from Better View Solutions Inc. called me and we booked an appointment. Someone came the same day to measure the window and 2.5 months later Walter C. did a beautiful job installing it.
Thank you Everyone,
Joanna

Was this review helpful? Yes No
Private User
Private User
Private User reviews Etobicoke, ON
10/10

Customer Service and credibility

I had broken patio screen window frame. I did not realize I don't need a new window and when I explained to the person what the problem was, he told me I only needed the side of it and they cost only $20 at Window City, being the manufacturer. Great customer service from Chris Dadswell, who showed me (a single parent) a sample fitting in the showroom area.
This special attention makes me want to obtain my future windows/doors from Window City. Excellent customer service is rare these day, so when Chris listened to me, heard me, and offered to assist with the solution, it does make a difference in our view of the company.
Thank you again! Janet

Was this review helpful? Yes No
Michael in Toronto
Michael in Toronto
13 reviews Toronto, ON
10/10

Service

My current contractor who abandoned our project (Robert Comelli) broke our existing WindowCity window which was put in 5 years ago.

I contacted WindowCity. The next day I received an email from Chris who had the part. He offered for someone to fix it or for me to pick-up the part which was under $10.

He was great

1 of 1 people found this review helpful.
Was this review helpful? Yes No
Private User
Private User
Private User reviews Etobicoke, ON
8/10

Repair parts

Needed a screen repaired which they did while I waited. They took only a few minutes. Gave me some parts for my window screens at no charge. A pleasurable experience.

Laura from Newmarket

Was this review helpful? Yes No
neil in Etobicoke
neil in Etobicoke
1 review Etobicoke, ON
9/10

service and parts required

I called the window city service line to get info re the switch and hardware required for some windows in my home.
The rep returned my call and advised my he had what i needed.
He asked me to come to his office for the parts.
When i arrived, they gave me the small pieces i needed no charge.
The service rep then spent time with me in the show room, showing me
how the parts were installed.
I was very happy and satisfied.
A very un usual experience in this day and age.

Was this review helpful? Yes No
The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Window City

Window City is one of Canada's largest window and door manufacturers who's mission is to provide Canadians with the most technically advanced products on the market.

Our family owned business has won multiple industry awards and endeavours to keep your family safe and comfortable with one of North America's most robust warranties. We do not provide installation, only great windows!

CATEGORIES
Windows & Doors Installation & Service
PRODUCTS
New construction windows, retrofit windows, replacement windows, vinyl windows, bedroom windows, bathroom windows, kitchen windows, new construction doors, retrofit doors, replacement doors, exterior doors, patio doors, french doors, entry doors, front doors, vinyl doors, steel doors, fiberglass doors, window hardware, window accessories, door hardware, door accessories.
SERVICES
Warranty service. Window Manufacturer
STYLES
Heritage Collection, Heritage Plus Collection, Heritage Maximum Collection, Classic Collection, Ultra Patio Door Sliding Collection, Ultra Patio Door Swing Collection, Lifetime Entry Door Collection, Classic Entry Door Collection.
SPECIALITIES
Vinyl windows and doors.
WEBSITE
http://www.windowcity.com
YEAR ESTABLISHED
1992
NUMBER OF EMPLOYEES
190
PAYMENT METHOD
Cash or Cheque
MEMBERSHIPS
Energy Star, AAMA, NFRC, CSA, Fenestration Canada, Health Smart Windows, Intertek Warnock Hersey, SA
WORKERS COMPENSATION
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Non Prorated Lifetime Warrenty
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.