Window City

Windows & Doors Installation & Service
5690 Steeles Avenue West Vaughan ON M9V
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79%

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Reviews for Window City

Average customer rating:
8 10 (95 reviews)

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Hugo in Toronto
Hugo in Toronto
0 reviews Richmond Hill, ON
8/10

Custom project

Windowcity did goodjob with communication throughout the sale process. Satisfied with the results and the quality of the windows. Great staff and nice people working at windowcity. Give them a shot

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Company Response

Hello,

We are extremely sorry to hear about your experience.

Please note that Window City only manufactures vinyl windows and doors. We don’t do the installation services.

We could not find anything without a name. Please provide us some information as if your address or who are you dealing with at Window City. Any purchase documents which shows that you have Window City products will help us locate your information.

Feel free to reach out to me directly at info@windowcity.com and provide the above details. We would be more than happy to help you out with your concerns and queries.

Best Regards,
Nupur

Bessie in Scarborough
Bessie in Scarborough
1 review Toronto, ON
10/10

Bessie

My casement windows are over 5 years. They are in good condition. One window lock was broken by accident this summer. I was able to get the window lock replaced. The customer service from Chris is very professional and efficient. The product quality is good. I recommend the product. I would give 20 stars for the customer service. Thumbs up.

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Company Response

Hello Bessie,
Thank you for taking out time to giving us a review.

We are glad to know that you are happy with our products and services provided by Chris from our service department.

Feel free to reach us out at info@windowcity.com for any future concerns or queries.

Best Regards,
Nupur

BarryK
BarryK
1 review Oakville, ON
10/10

Parts Replacement

Purchased windows and patio doors through a contractor over 10 years ago. No issues with the product over that time however, through normal wear/tear and weather conditions, I am looking to replace the weather stripping on the patio screen doors. Probably should have been done a while ago but after 10 years I am worried about getting the proper replacement pieces.
Reached out to Chris in Window City's Service Dept. Not only did I get a quick call back, he was instantly familiar with the products and the pieces required. Advised me that there was an updated version of the weather stripping that would outlast the old ones and that I could swing by anytime to pick up.
Whole process took less than 2 days. Simple installation.
Big thank you to Chris in the Service Dept. Excellent service- excellent result.

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Company Response

Hello Barry,

Thank you for taking out time to giving us a review.

We are glad to know that you are happy with our products and services provided by Chris from our service department.

Feel free to reach us out at info@windowcity.com for any future concerns or queries.

Best Regards,
Nupur

Private User
Private User
Private User reviews Calgary, AB
8/10

Service

We greatly appreciate Chris replacing a broken patio door lock. He was kind enough to send it to us at no cost. Thank you for all of your help, Chris!

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Company Response

Hello There,

Thank you for taking out time to giving us a review.

We are glad to know that you are happy with our products and services provided by Chris from our service department.

Feel free to reach us out at info@windowcity.com for any future concerns or queries.

Best Regards,
Nupur

Lihua
Lihua
0 reviews Toronto, ON
10/10

Excellent Service

Chris from customer service is fantastic! He helped us replacing the broken parts of patio door.
After-sales service is really a part of product quality; Window City clearly supports its customers!
Thanks Chris!

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Company Response

Hello Lihua,

Thank you for taking out time to giving us a review.

We are glad to know that you are happy with our products and services provided by Chris from our service department.

Feel free to reach us out at info@windowcity.com for any future concerns or queries.

Best Regards,
Nupur

Private User
Private User
Private User reviews Toronto, ON
8/10

Window Clip Replacement on Single Hung Windows

We contacted window city to repair / replace the broken window clips from our single hung windows - they would open, but not stay up - and they would fall into the room (one had already broken).

Window city confirmed that they do the repair and the price for a tech to come onsite was very reasonable.

The technician who worked onsite was extremely professional, polite and quick - I was very happy with the work that was done.

They didn't get a 5* 5* rating from my because the communication was slow and disjointed. I submitted a request - didn't hear anything for over a week and had to follow up ... then I submitted the work order - and again had to follow up a few times to get confirmation of what the process was and when the work could be completed.

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Company Response

Hello,

Thank you for taking out time to giving us a review.

We are glad to know that you are happy with our products and services.

Your feedback is valuable to us.

As we strive to deliver the best customer service, feel free to reach us out at info@windowcity.com for any future concerns or queries.

Best Regards,
Nupur

doc in Toronto
doc in Toronto
2 reviews Toronto, ON
9/10

Leak in window

Another. Service. Rep came and did a very thorough job. . Tested twice. Adjusted window. Checked caulk And other windows Very helpful and. Courteous. Rules out possibilities. So we can move ahead

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Company Response

Hi there,

We are glad to know that you are happy with the service provided by us.

Feel free to reach out to us for any future concerns or queries at info@windowcity.com or call us on 905 265 9975 ext128.

Best Regards,
Nupur

Geoff in Toronto
Geoff in Toronto
1 review Mississauga, ON
0/10

Terrible quality of window, stay away!!!

Our windows were installed in 2017. They have all failed. There is zero insulating gas in our windows. During these hot days of summer, we can feel the sun coming through. Our AC hasn't stopped running. My patio is warped and will hardly open.

When I called them to come and take a look at the windows, they were going to charge we $150 to come out.
The windows look great, but that is it!!! Absolutly terrble quality!!! 3 year old windows and they all need to be replaced again.

DO NOT WASTE YOUR MONEY ON HOLLOW FRAME VINLY WINDOWS!!!!!!!!

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Company Response

Hi there,
We are extremely surprised to know about your experience.
We have searched all our database but unfortunately, we could not find anything under your name. I would appreciate if you could provide us more details for us to address your concern.
Please feel free to contact me directly on info@windowcity.com or you can call me on 905 265 9975 ext128. We would be more than happy to help you.
Best Regards,
Nupur

Vassilis from Toronto
Vassilis from Toronto
3 reviews Toronto, ON
10/10

Exceptional service

We first came across Window City 6 years ago when we purchased our windows and patio doors. At the time we experienced exceptional service and competitive pricing. No different than 6 years ago, Window City continues to provide exceptional service. We just reached out for some weatherstripping that needed to be replaced and they promptly provided the weatherstripping at no cost .
Chris and his team were once again exceptional.
Thank you!!!

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Company Response

Hi Vassilis,

Thank you so much for the kind review.

We are glad to hear that you are happy with the products and services completed by Chris in our service department.

Please feel free to contact us any time at info@windowcity.com with any future questions and/or concerns.

Best Regards,
Stephanie

Carlton  from Markham
Carlton from Markham
2 reviews Markham, ON
10/10

Window Repair

Thanks to Chris in the service department who scheduled a service call
to repair a window that was inoperable due to the spring being uncoiled.
We had 8 windows installed that were manufactured by Windowcity, and just recently realized that one was not working as it should. It may have been a little past the warranty period, but Chris was good to help me in having this repair done. A service call was scheduled within a few days, the service person was prompt and polite, and the work was completed
satisfactorily. Thank you to the team at Windowcity.

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Company Response

Hi Carlton,

Thank you so much for the kind review.

We are glad to hear that you are happy with the products and services completed by Chris in our service department.

Please feel free to contact us any time at info@windowcity.com with any future questions and/or concerns.

Best Regards,
Stephanie

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Window City

Window City is one of Canada's largest window and door manufacturers who's mission is to provide Canadians with the most technically advanced products on the market.

Our family owned business has won multiple industry awards and endeavours to keep your family safe and comfortable with one of North America's most robust warranties. We do not provide installation, only great windows!

CATEGORIES
Windows & Doors Installation & Service
PRODUCTS
New construction windows, retrofit windows, replacement windows, vinyl windows, bedroom windows, bathroom windows, kitchen windows, new construction doors, retrofit doors, replacement doors, exterior doors, patio doors, french doors, entry doors, front doors, vinyl doors, steel doors, fiberglass doors, window hardware, window accessories, door hardware, door accessories.
SERVICES
Warranty service. Window Manufacturer
STYLES
Heritage Collection, Heritage Plus Collection, Heritage Maximum Collection, Classic Collection, Ultra Patio Door Sliding Collection, Ultra Patio Door Swing Collection, Lifetime Entry Door Collection, Classic Entry Door Collection.
SPECIALITIES
Vinyl windows and doors.
WEBSITE
http://www.windowcity.com
YEAR ESTABLISHED
1992
NUMBER OF EMPLOYEES
190
PAYMENT METHOD
Cash or Cheque
MEMBERSHIPS
Energy Star, AAMA, NFRC, CSA, Fenestration Canada, Health Smart Windows, Intertek Warnock Hersey, SA
WORKERS COMPENSATION
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Non Prorated Lifetime Warrenty
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.