Window City

Windows & Doors Installation & Service
5690 Steeles Avenue West Vaughan ON M9V
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76%

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Reviews by rating (past 12 months)

Reviews for Window City

Average customer rating:
7.6 10 (71 reviews)

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Vaibhav in Toronto
Vaibhav in Toronto
1 review Toronto, ON
10/10

Window Service

Chris at Window City was great in setting up this appointment. The service was extremely efficient and we got a service call and visit in 24 hours. Our problem was solved. Thanks to Phillip for the repair. I highly recommend Window City. Great value.

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cathie.fedak in Whitby
cathie.fedak in Whitby
1 review Whitby, ON
10/10

Window repair

I was extremely pleased with Window City and the service department's prompt attention when I contacted them. I required some window repair's and it was taken care of professionally and quickly. They immediately got back to me, and arranged for a service call within days of my initial contact. I am so happy that the repairs are done and my windows are all in great working order.

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Christopher in Toronto
Christopher in Toronto
1 review Whitchurch Stouffville, ON
10/10

Repair service

Great company who care about their customers. I would highly recommend them. I needed a part for my door and they bent over backwards to help me out. Most companies don't care about the little things.

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Private User
Private User
Private User reviews Toronto, ON
10/10

Service

My window parts were broken and windows in one bedroom can not move at all. So we came to the company and solved this in twenty minutes—professional and efficient! Mr. Sargeant was very nice and kind to us. He showed us how to replace the parts easily and make sure that we understood. Much appreciated.

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Private User
Private User
Private User reviews Toronto, ON
10/10

Screen repair

Window City installed windows in my daughter’s older home in 2009. Have never had any problems with them and the windows and screens still look great. Recently when cleaning I broke the corner piece on a screen (totally my fault) so I took it in for repair. it was done for free with no questions asked! I’m very happy with the service. Thanks Chris!

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Private User
Private User
Private User reviews Brampton, ON
10/10

window parts

came to your store looking for window parts Chris and Cathy were so great to me they listen to my problem and went out of there way to help me thanks again

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Nicholas in Toronto
Nicholas in Toronto
2 reviews Mississauga, ON
0/10

Warranty

A few years ago had my windows replaced.The windows that the salesperson sold me were Window City. Fastforward to 2018. The seal in a large window failed. Had to pay upfront to have them make a replacement window under warranty. The techs came and verified that the window had failed. Window city refused to refund the cost of the glass. They offered me 150.00 as a good will gesture.DO NOT BUY ANY PRODUCT FROM THIS COMPANY BECAUSE THEY GIVE YOU THE RUNAROUND AND DON'T STAND BY THEIR PRODUCT

1 of 1 people found this review helpful.
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Ylouie1  in Etobicoke
Ylouie1 in Etobicoke
1 review Toronto, ON
10/10

Windows upgrades

I am happy with my window upgrades. At first the design of the window catches was poor. Upon going to the company l was given free replacements and knowledge as to repair my windows. The replacement parts were a revised metal rather than plastic, an improvement metal parts for a durable window function.
Thanks Window City!

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Private User
Private User
Private User reviews Vaughan, ON
10/10

Replacement of the patio screen door astragal

I am very satisfied with the service that was provided to us by Chris from this manufacturing warehouse.
We got Window City manufactured doors and windows installed for us five years ago. Recently, our patio screen door has fallen apart being worn out. We needed a replacement for it, and we turned to the manufacturer. After the service form on their website was filled in and sent to Window City, we were followed up on our request by Chris, who was very helpful and kind to us.
Thank you, Chris, for being so caring to your customers!

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julian marks from Toronto M5P-2L5
julian marks from Toronto M5P-2L5
1 review Toronto, ON
10/10

Service Repair

I am an owner and property manager of a midtown fourplex. Two windows of one unit had broken parts at the top edge which parts allow the window slip out of it's track for easy cleaning. i called Window City and spoke with Chris in service who said he had the needed parts and so I went to the factory at 6300 Steels W. where I was promptly greeted. Chris took the two windows to the factory line in the building asking me to return in an hour. Amazingly when i did I had two repaired windows. It is rare to have such fine service. My 1930'3 fourplex will need 48 new windows in the next few years. Window City will at that time certainly be asked to quote. Thank-you Chris for your exceptional service. All the best, J. M.

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The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Window City

Window City is one of Canada's largest window and door manufacturers who's mission is to provide Canadians with the most technically advanced products on the market.

Our family owned business has won multiple industry awards and endeavours to keep your family safe and comfortable with one of North America's most robust warranties. We do not provide installation, only great windows!

CATEGORIES
Windows & Doors Installation & Service
PRODUCTS
New construction windows, retrofit windows, replacement windows, vinyl windows, bedroom windows, bathroom windows, kitchen windows, new construction doors, retrofit doors, replacement doors, exterior doors, patio doors, french doors, entry doors, front doors, vinyl doors, steel doors, fiberglass doors, window hardware, window accessories, door hardware, door accessories.
SERVICES
Warranty service. Window Manufacturer
STYLES
Heritage Collection, Heritage Plus Collection, Heritage Maximum Collection, Classic Collection, Ultra Patio Door Sliding Collection, Ultra Patio Door Swing Collection, Lifetime Entry Door Collection, Classic Entry Door Collection.
SPECIALITIES
Vinyl windows and doors.
WEBSITE
http://www.windowcity.com
YEAR ESTABLISHED
1992
NUMBER OF EMPLOYEES
190
PAYMENT METHOD
Cash or Cheque
MEMBERSHIPS
Energy Star, AAMA, NFRC, CSA, Fenestration Canada, Health Smart Windows, Intertek Warnock Hersey, SA
WORKERS COMPENSATION
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Non Prorated Lifetime Warrenty
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.