I had Jim's Roofing come repair a leak in June 2010. In June 2011 the same area was leaking so I asked them to come back and look. After several weeks they finally came and told me that my "roof was shot" and I needed a full new roof. He said he would provide pictures and a quote. I called a few other companies to get a second opinion and was told my roof was in fine condition and did not need to be redone. I was also told that the repair job was questionable and they couldn't tell what work had been done by Jim's Roofing. When I told them I would be getting other quotes I never received an estimate, pictures or any further communication.
I would never trust them to come give an honest assessment of a repair after this experience. The customer service was slow and the first time I used them they were very aggressive about receiving payment.