GNA Appliances

Eli is great and a respectful technician. He explained to me the process of how he was going to install the fridge and proceeded to work diligently. He was very careful with the appliances and the floor ensuring not to scratch anything.

Eli explained what was wrong in a respectful and professional manner. He fixed the problem quickly and cleaned up everything when he was finished. He was very careful moving the fridge so as not to damage the floor and made suggestions as to how to keep the fridge running smoothly in the future.

Our washing machine stopped working all of a sudden, with no warning. We are a family of 7, so lots of laundry. Eli was polite, detailed and professional. While in the end we made the decision to replace our washer, we would definitely recommend GNA Appliances for any service needs

Initial consultation and booking of the service appointment was easy and company extremely responsive. The service technician Eli was friendly, professional, helpful and efficient. He quickly identified the issue and recommended a solution. The part we need is unfortunately quite expensive but this is because of Samsung pricing. Eli recommended several options to resolve the issue which were greatly appreciated. He was eager to assist, helpful and honest. Would definitely recommend this company and Eli in particular.

Alisha provided excellent customer service over the phone and Eli did a great job on the repair. Friendly, honest, and knowledgeable, I will use this company again and will recommend them to my friends.

My dishwasher was adequately repaired but the tech showed up 40 minutes early and in the middle of a video job interview. He refused to leave and come back. In hindsight, I should have just cancelled and got a different company.
I emailed the company to express my concerns and no one got back to me.

Edited to add:
The owner of the company reached out to me following this review. My email was in spam (apparently including a contact number helps prevent that). He was very professional, apologized profusely and offered a very positive solution. Then, he followed up to make it sure it happened. I really appreciate his response.

I previous posted a review concerning GNA Appliances Ltd that I was not happy with the length of time and communication regarding the part that was required to fix my Bosch. I am happy to report that Dave, who is the owner of GNA Appliances, personally got in touch with me to rectify the situation. Dave took complete ownership of the problems that I had been dealing with, and oversaw every step that was required to fix my Bosch dishwasher. After initially giving the company a very bad review, and after seeing all the effort that Dave put into making the situation right, I can honestly say that the company does care about its customers. I suppose the lesson is that mistakes can happen, but they can be rectified. Dave has certainly exceeded my expectations and has managed to turn me into a happy customer. Based on this, I would now recommend them to anyone who requires appliance repairs. From an initially very frustrating experience, I am now a completely satisfied customer.

Eli came over to inspect my washing machine because it had been making an extremely loud noise and I wanted to see why. He inspected it and it turns out it was beyond repair (it is about 11 years old) but he followed that by explaining how to sell the broken one and which brands are best to buy and from which retailers. Even though he was unable to fix it, he was extremely helpful and very polite and respectful.

Our oven element broke and we needed a replacement and have it installed. Called Monday, received the quote and work completed Tuesday morning.
Eli was quick and knowledgeable. I asked a question about cleaning the oven and he shared his recommendation.
I would definitely recommend this company.

Yesterday, Eli - a service appliance technician came to our house to look at our stove. My husband and I were impressed with his service. Eli was knowledgeable, professional yet still super personable. He took the time to explain what the issues were, he also took the time to outline what the various options were.

We would definite recommend, based on the excellent service we received.