Polaron

Renewable Energy
Offices to serve you in Alberta. Nova Scotia, Ontario and PEI AB
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Reviews for Polaron

Average customer rating:
9.5 10 (33 reviews)

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2020 solar
2020 solar
0 reviews Tignish, PE
10/10

Solor panel

Iam very pleased with all the work and preparation for the job they did to our system from beginning to hook up .they are very informative and willing to answer any questions

1 of 1 people found this review helpful.
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Company Response

Thank you for the review, and are happy to hear that the system is running well. Feel free to reach out to our after-service team for any additional questions you may have.

peitater in Charlottetown
peitater in Charlottetown
0 reviews Charlottetown, PE
10/10

Solar panel install

Wanted to go solar. These were the guys that had what I wanted. Great equipment,People, Lease agreement. Everything was just as they said other than the install date but that was the fault of covid-19. When the world shut down it messed with their schedual.

1 of 1 people found this review helpful.
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Company Response

Hello,

Thank you for your understanding regarding some of the challenges we faced with COVID-19. It was definitely a strange time for us and we are still seeing some of the effects it is has had on the home renovation industry even up to now. We are happy you are enjoying your system.

R. Walkerchuk
R. Walkerchuk
2 reviews Edmonton, AB

First Review

0/10

2 Year Batle.

Do not go with Polaron Solar.

The turn-key solution they promised turned out to be a 2 year nightmare.

Poor attention to detail, poor response times, poor quality of work.

This was a project that was not standard. I have a metal interlock roof which if things were done properly would have involved both companies. Instead, Polaron insisted their installation method would be fine, and went ahead. Thus, my lifetime roof from Interlock has most likely been compromised.

My system did not pass the City of Edmonton electrical inspection, a roof mast was required. It took Polaron over a year to come and install the up to code mast.

When they did, they simply ripped the old casing from my house leaving damage down to the framing, and they just left it as is. They said they would compensate me for the emergency repairs I have had done, I'm still waiting to hear back from them. I had to engage with independent exterior contractors to fix the wall damage they left, and to rework the wiring on the roof as it was unacceptable.

Polaron workers would show up unannounced to my house. They did not clean up their worksite and I had to clean up their mess on several occasions.

The lack of professionalism and care was evident throughout the entire stressful experience.

Save yourself the stress and money, avoid Polaron at all cost.

0 of 1 people found this review helpful.
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Company Response

Thank you for taking the time to reach out to us. In response to your review, and wanted to reach out and apologize if you felt that the process did not meet your expectations. We wanted to provide some clarification on the matter, as you said it was not a standard process for this particular project.

With regards to the electrical mast, the primary reason why the mast has to be relocated was Epcor noted to us that (1) the existing service Weatherhead is being the roofline with a round meter base and (2) that the conductors insulation is fraying. While we did conduct an on-site assessment of your property prior to installation, this was unfortunately not captured as an issue as we operated under the assumption that the existing electrical setup met the applicable electrical codes & requirements. The specific issue in question is not related to solar which is where our focus is. In order to make the changes to ensure that the existing deficiency related to the Weatherhead was remedied, we did ask our installation team to make the adjustment at our own costs. Thus helping to bring the home up to code outside of what is part of the solar installation contract. As the repair of the exterior façade was outside the expertise of our installation team and to ensure that the repairs were done to your satisfaction, we felt it would be best if you would find a specialized contractor company. Please reach out through e-mail or homestars regarding the invoices related to this and we can resolve the situation.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Polaron

Having launched in 2013, and since weathered numerous provincial policy and regulatory changes that have threatened the industry, Polaron has endured as the largest residential solar company in Canada—with over 3,500 installs across the nation.

Operating locally in British Columbia, Alberta, Ontario, Nova Scotia, and PEI, we offer all-inclusive packages that include design, financial planning, installation, and professional maintenance.

Our dedicated team works tirelessly to ensure that each step of the process gets completed with care and precision. You get the best quality solar panel system as well as maximum savings, thanks to our innovative program that makes solar more affordable than ever.

CATEGORIES
Renewable Energy, Solar Panels, and Solar Water Heating
PRODUCTS
Solar Power Systems
SERVICES
Renewable Energy Solar Energy
SPECIALITIES
Unique Affordable Solar
WEBSITE
https://polaronsolar.com/
YEAR ESTABLISHED
2013
PAYMENT METHOD
Cash, Cheque and e-transfer. Financing Available.
LICENSES
CANREA, Efficiency Network, Solar Installers Canada, AP Systems Installer Canada
MEMBERSHIPS
Solar Homes Approved Installer
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Yes. 2 Years on Labour. 25 years Performance on Solar Panels. 20 Years on Micro-Inverter.
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.