I was sent trainees who had NO idea how to do their job. One mover had disgusting breath, they didn't have a dolly, they blatantly ignored my instructions, were extremely careless, damaged several items, left valuables unwrapped and unattended in a condo hallway and took 6.5 hours to do a 4 hour job! Shalin, the manager could care less and the woman I'd booked the move with and I had an argument about the above. She didn't' care either. I had to aggressively demand some kind of compensation for the time they took and they didn't even deduct a whole hour. Now, they are refusing to compensate me for the damages caused by their careless, inept staff, saying they have 3 DAY POLICY and I was too late, however, I pointed out the damage to all of the movers and told the woman I was arguing with, all about it. Now they aren't even responding to emails or texts. It's appalling how little they value their customers.
- Approximate cost of services:
- $1,400.00