Easy2go Movers

This company has been a pleasure to deal with from start to finish.
Their rates for both my move and to store my goods were extremely competitive and clearly quoted.
The moving team was on time, efficient, courteous and made sure to point out any preexisting scratches on my furniture which I really appreciated. My goods are now in storage at their facility and I am sure they will be cared for as well as they were in the move.
Overall I would not hesitate to recommend Easy2 Movers

Part of the reason I decided to go with Easy2Go Movers in the first place was how high their homestar reviews were, but I was in for a nasty shock. Moving cities is incredibly stressful and I was already on edge when the movers were more than an hour late. I wasn't notified that this would happen right away. Instead, 20 minutes past when they were supposed to be there I got a call. They said there were problems with the truck, but then I should have been notified.

The move also took much longer than they estimated. Despite me having sent a comprehensive list of items that would be moved, it took 3.5 hours to even get out the door rather than the 2 that were quoted. That said, it looked like the items were nicely packed.

The move was finished with only minor hiccups after that, but when the price was relayed to me it was more than $500 more than had been quoted. I expected it to be a little higher than the original quote and had pulled out more cash than was necessary and I still didn't have enough. I ended up having to pay partially through credit card and the rest through cash.

Afterward, inspecting my furniture I'm seeing dings and scratches. So even though it looked nicely wrapped, something must have happened in the truck. I'm really disappointed. 

  EDIT (Nov 5, 2021): Had a call with Ash from the company and was told about the company's good intentions and how moving's tough and karma (of all things). I was told if there's a car being washed and a tiny bit of dirt is there, I had to be reasonable.

For the record, I don't feel like I'm being unreasonable with being dissatisfied. I was also asked if I had a vendetta against the company. I was told that I could get a maximum of $150, but there was an expectation that I would change my review from a 4 out of 10 to a higher number. I didn't enjoy my experience, but did appreciate that they tried to make it right. This response from the company though on this review (and the call I had with them) felt more than a little patronizing. I don't need an explanation of how moving works. When I get a quote from a company, I expect it to be accurate. I provided everything they asked for including an itemized list and my quote was never re-evaluated.

When I said I would bump it up to a 7, they were unhappy with that and said they would only give me $75 back. I'm sure that Ash is a nice guy, but it wasn't a great sell for me. I feel for the company and for him if they're struggling. On top of that, despite me giving advance notice about the call, they didn't have my moving information or anything ready in order to help with my issue. I was even told that I was costing the company money (technically) because Ash was helping me instead of getting new sales.  I think the message there was supposed to be that they were happy/willing to sacrifice new sales in order to help current customers, but the entire call came off as passive aggressive guilt tripping.

The entire reason that I decided to go along with this company in the first place was their customer reviews and how well they were taken care of. Being underquoted and then basically being guilted for leaving a bad review when I was unhappy with the service is not acceptable. Being offered $150 back, but only if I were to give a good review (and nearly doubling my current score would only give me $75) is not acceptable either. This is not a quid pro quo and if you truly cared about how your customers felt, you would have given me $150 regardless of what my score was. My furniture was damaged. I ended up paying more than $700 more than I was quoted (tip included) and the call made it seem like it was my fault or like I was somehow being unreasonable.

Also, complaining about other customers to me over the phone wasn't the most professional thing to do. Maybe these customers were just made up and never really existed, but I was told a whole story about a rich lady who wanted the impossible from her movers and wasn't reasonable. She demanded a one day move when it would take a week and they brought on extra movers to help her. It was to talk to me about being a reasonable reviewer, but here's the thing: it had nothing to do with my system. I wasn't making unreasonable demands or asking for anything. I was given a quote by the company and based my expectations off of their own quote and their homestars score (which they told me was the highest on the platform).

My original score was 4/10, but after this phone call I'm going to lower it to 0. Easy2Go Movers can keep the money. It doesn't feel right for me to accept it when there's an expectation that I'll change my score to something higher for them.   

EDIT (Nov 11, 2021): Ash from the company got in touch with me again saying he just wanted to apologize that I had a bad experience and that I took what he was saying as him being passive aggressive and that it wasn't about the score. He said that they were just trying to make it better and needed photos from me (photos were never brought up in the Nov 5th call). Again, the way it was framed was as if it was my fault somehow for not letting the process work even though that hadn't been explained to me. I let him talk for about three minutes before I accepted the apology, said that I was sorry it didn't work out either (since I'd had high hopes for the company), and then excused myself because I had meetings to prep for. He was unhappy that I still wouldn't change the review or take it down or delete it. His parting shot was "Thousands of people will see your review. I hope you never have a small business where people can ruin it with a single review." How is that NOT passive aggressive? Easy2Go Movers was a bad moving experience and it could have been just left at that. They could have just apologized and left it at that. But they're STILL trying to get me to change my review. I'm not changing my review. I'd drop it lower than 0 if I could. And for reference, I never accepted any compensation from Easy2Go Movers for the reasons outlined above.

Recently hired this company for a complete move. Found the company and it’s employees to be professional and courteous. Amazing customer service which alleviated a lot of stress. Would highly recommend Easy2go Movers to anyone considering a move. Will definitely use them again and will recommend to my family and friends.

I hired Easy2go Movers for moving my 2 bedrooms apartment. After completion of the work, I had some concerns regarding the cost of the job. The company looks very caring about customers' concerns. They have contacted me and are following up to address my concerns.

This is my fourth time using Easy2go. Show up on time, they wrap everything so nothing gets damaged at all. They even took my bed apart first time they went and then put it back together.

The crew of six guys from Easy2Go were very dedicated to their job, were polite and they worked very well together. They did a great job wrapping the furniture to protect it from damage. I would recommend Easy2Go movers to my family and friends.

I found Easy2go very professional and friendly. Everything went so well it made a stressful day work! They were even able to move my cactus without it getting damaged. Thanks, I would definitely use your services again! Thanks!

Great service! The guys I had for my move were great. They were professional, respectful, and very helpful. They made my move smooth. I'm completely satisfied with their job. Definitely will use Easy2go’s service again and recommend them to others!

Moved stuff right before lockdown and their team went out of their way to accommodate us at short notice which was a relief. They were prompt, efficient. We used their services a third time after and they were just as accommodating, efficient, communicated clearly and went out of their way again to meet our schedule. I would highly recommend Easy2go Movers to others.

Easy2go Movers were awesome! The truck showed up on time. The movers took great care to ensure all fragile items were wrapped properly. They worked efficiently and with care. My move was completed in the estimated time and without incident! I would highly recommend them for your move.