Icare Appliance Repair was the third contractor assigned by Whirlpool to fix my new Whirlpool refrigerator. The first two companies had come to my house 4 times but still couldn't get the work done. The freezer door has a big gap between the gasket and the metal frame which leaks cold air from the freezer causing heavy frost buildup.
The technician sent by the first company used a hair dryer to blow the gasket which temporarily "fixed" the issue. A few hours after he left, the gasket shrank leaving the same gap. The technician from the second company replaced the gasket but a few days later, the gap came back.
Zach was the technician sent by Icare. I explained the situation and my experience with the two previous contractors to him. Zach was very polite and listened to me very patiently. He did a close check and found that it wasn't the gasket issue. It was the freezer door panel that's not installed properly causing the big gap at the top. He adjusted door panel and the gap became small immediately. But due to the gasket's long exposure to the cold air, the rubber lost its cushioning, so the gap was still visible. Zach came back a few days later with the new gasket that he ordered, replaced it, adjusted the door panel again. All the work was done within 10 mins. Finally, my refrigerator was completely fixed with a seamless seal between the gasket and the frame after having the problem for 5 months.
I highly recommend Icare Appliance Repair. It was easy to communicate with the company by phone to set up the appointment. Their technicians know how to do their job professionally. You can trust them!
- Approximate cost of services:
- $0.00
- Company Response
Thank you for such kind words . It was a pleasure to assist you and we are grateful to have you as our customer.