Total Care Moving

Excellent service was provided by total care moving company each and every thing is moved safely by the movers very satisfied by there service . They have professional staff and equipments. There are no doubts that they are number one movers in GTA

Total Care caused over $1,000 in damages to furniture and delayed some pieces in the move by 6 days. We paid over $300 in repairs and furniture was extensively scratched which could not be repaired. Were offered only $100 and told that damage was normal part of moving. They also didn't unwrap heavy furniture and the move was for a senior citizen so she was left hanging. The cracked leg was part of a very expensive rosewood dining table. They cracked the leg and just left the table in the middle of the floor. Had to call friends and spend an extra day to pick up for their negligence. This company accepts no responsibility. They have tried to discredit my claims but if the review is on HomeStars you can be reassured they have seen proof and a receipt to confirm this is a valid claim.

Thank you to everyone at total care who helped facilitate our move over the weekend. The crews on both ends were absolutely amazing. Very careful and organized. My belongings arrived without any damages. Big thank you to Jenna as well, she was so helpful and very communicative throughout. The price was attractive and the service that I recieved was worth the money spent. They delivered on the next day with no delays or waiting time. I highly recommend them! Ps. Thank you for the Starbucks giftcard, the coffee was appreciated during the unpacking.

This Long move was already stressful but Jenna and her crew helped me so much and everything went well from the day of pickup to the day of drop off.

We recently downsized our home and moved into a condo. The TCM team were excellent, very easy communication in planning the move with Jenna, the movers were on time and professional on the day of the move. Would happily recommend them going forward.

The crew was on time and worked hard. They were polite and experienced. I did expect some minor scratches where an item was much larger than expected. That being said as a team overall It was what I expected.

They were efficient and we moved approximately 1 hour away and it took less time than quoted and expected.

They were honest and that it what I wanted.

SB

We hired Total Care Moving to move our office in Toronto. Everything went exceptionally well. Jenna did a great job organizing our move and communicating what we could expect on moving day. The crew they sent were efficient, careful and friendly. They took apart and wrapped all of our office and warehouse equipment. They delivered everything into our new space and put the desks back together. We really liked how they constantly updated us with what they were doing next. They always checked in to ask if there was anything else that we needed. We just had such a great experience with them. This was the first time that we moved our office and we could not have asked for a better company to help us. Thank you to everyone there that was apart of our move. We highly recommend Total Care.

If there's one thing I learned through my move with Total Care, is that everything is open to interpretation. Let's take 'total care', to start. One could think that hiring professional movers with the name 'Total Care' would mean that the company cares more than to deliver your possessions in just 'useable condition'. That they would take 'care' of your belongings while in their hands, and would ensure that they are delivered in the same condition in which they were gathered at the begining of the move. Lesson learned. According to 'Total Care' moving company, causing damage to most of your wooden furniture (and fabric furniture, too), is a completely acceptable practice by a professional moving company.

Ok, so next would be 'wrapping' your furniture. Their advertisements show images of furniture nicely 'wrapped' in blankets, with said blankets held in place by plastic wrap. Their verbal communication to clients about their service including 'wrapping' WITH blankets, would further suggest (maybe more than suggest?), that they'll actually 'wrap' your furniture in blankets, and then bind with plastic wrap. Somehow, this is not the case. Somehow, the 'we'll wrap your furniture in blankets' ended up with furniture being either A)not wrapped in anything at all, or B)being wrapped in plastic wrap only.

Moving along, we come to 'professional'. It is inadvisable to believe that a 'professional' moving company would arrive with: a clean truck; enough straps to ensure that your belongs didn't fall over while in transit (yes, that happened); that they have their own step ladder to stack items and won't be asking their client if they can climb on their (unblanketed) furniture to which the client then has to supply them with a ladder; that they have enough blankets to protect the furniture (as discussed when hiring them); that they know enough about furniture to be aware that gauged wood cannot be repaired by simply 'wiping it clean' (as was suggested); that they know enough about furniture to know that stained, soiled, and frayed fabric cannot simply be 'wiped' clean (as was suggested); that they will actually pick up the phone and talk to their clients, and not hide behind a computer.

The crew were friendly and polite, and there was no issue with paying their reasonable fee which covered the truck, transit time, and 3 workers. No issues at all, had the move been handled by 'professional' movers who took 'total care' of my personal possessions, actually 'wrapped' them in blankets, and delivered my furniture in the same condition it was picked up in.

Dirty, stained, frayed, scratched, gauged & broken: sofa, loveseat, button-tufted coffee table, antique secretary, dining table, antique table, antique desk, decor, antique storage chest, cabinet. I did receive an offer of $100, along with an apology for damage & inconvenience, as compensation. They would not provide a detailed outline of their damage policy, nor a clear outline of how they handle situations where there was clearly a gross lack of care during service. They did, however, inform me that they talked to their crew about procedures so that this didn't happen again in future.

Perhaps I should've requested the same crew that garnered all the good reviews? Errors occur in every business. This company failed to own up to their error. The level of compensation typically reflects the magnitude of the error. They made sure to collect their payment prior to unloading the contents & allowing for inspection. Their offer for compensation would have only made up for the extra (mysterious) 45 minutes they took to arrive at the delivery location. (This 45 minutes did not include the 30 minute lunch break which I was not charged for)

I was quoted for 6 hours, but the crew took 9 hours, incuding help from myself, my eldery parents, and a friend. They were visibly tired about half-way through the move. Two of the workers were unloading small/light items & boxes very slowly on delivery.

If you're looking for 'total care' of your items while moving, do yourself a favour- hire a different company or, at the very least, ask them to assign a professional crew that's equipped with the skills & equipment to protect your belongings.

If theres a better moving company than total care moving it means its perfect and we all know there isnt a single thing as perfect.
Move from montreal to toronto 3 bedroom house
Done and dusted in no time with ease

We needed to move a bunch of furniture from another office over in Montreal to Toronto as that office was closing. I worked closely with a member in the transportation team coming back with a few different quotes but Total Care was always the quickest to respond and answered all of my questions. They were a great company to follow up with and their quotes was within our company budget.

After the first move of majority of the furniture, Total Care told us that the last item (pool table) could not be moved unless it was disassembled. Management still wanted it to be brought over and I knew I still wanted to use Total Care as the prices were good!

Thanks for your services!!