Overall I am pleased with the job 3 Amigas did. My home is clean, and the best part is, I didn't have to do it! I did share some constructive feedback with Ali-Jandro given that there were a few issues, which I will share below in the hopes that future bookers are overly communicative with expectations.
First, only one cleaning lady arrived despite being told two would come as I have a large home.
I contacted Ali-Jandro, and he told me an additional cleaning lady and himself would arrive to finish the job no later than 1pm (which was 3.5 hours after the first woman arrived). They did not arrive to assist until 2pm.
Second, she arrived with a small backpack of supplies. She had no vacuum, no broom, etc. She wasn't aware if another cleaning lady was coming and asked me where my vacuum and broom were - which I do not own. I do have a Dyson electric handheld vacuum which I only use in the kitchen to clean up under the dining table and I asked her to not use it, but I don't think she understood me because a little while later she took it and attempted to use it throughout the rest of my house, including the rugs in my childrens' room, which I don't think got clean due to low suction and also, likely spread kitchen germs and food up on the third and second floors.
Lastly, a thing to note, they do not take your trash as other companies do. In my neighborhood trash is picked up every other week and for each bag that does not fit in your trash can you must put a $5 tag on it. I now have three bags that do not fit in my trash.
Finally, it took 7 total hours for the job to be completed, as the one lady was alone for the first four hours and therefore I was unable to make an afternoon appointment.
I do recommend them, as they did a nice job, but wish they would have communicated more clearly the day-of. It turns out the other cleaning lady was sick, and the other crew with the vacuums and majority of the cleaning supplies were at another job an hour away. Unfortunately, I got the short end of the stick. Had they reached out, I would have happily switched the appointment to another day to better suit everyone.