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SOS Caulking

Windows & Doors Installation & Service
Ottawa ON K1E 3V7
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Review for SOS Caulking

Average customer rating:
0 10 (1 reviews)

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mtremblay in Ottawa
mtremblay in Ottawa
3 reviews Ottawa, ON

Caulking services gone wrong

Read this and you judge..
I contacted SOS Caulking to give a quote on redoing the caulking around the windows and doors and doors at the back of my house. Eric came to review what needed to be done and to give the quote. The quote was high ($1500 for 9 windows and one door) but I wanted to move forward so I accepted the quote and we scheduled the work. The crew came while I was away and did the work... sort of. There are three distinct colours of caulking required for the job, as outlined in the signed agreement - white, beige and sandle grey. The workers however installed the beige where both the beige and sandle grey was to go - this is painfully obvious by looking. When I returned and inspected the job I obviously noticed this, and so called Eric to ask that the job be corrected as per the contract. He said sure no problem and scheduled the repairs for a specific day (we have dogs out the back so we need to schedule and plan accordingly). I arranged to work from home to accommodate the repairs. No one came, and no one called. So I called Eric to inquire, but he didn't answer or respond - 7 calls across 4 days all with messages left - no response. A week later he responded - no apology, no explanations. In the meantime, 3 days AFTER my complaints were received, he cashed the second check I had given him up front as final payment for the job. He again arranged for his crew to come and fix the job - again I arranged to work from home and again no one showed, and no one called. I called to follow-up and again Eric is not answering calls - after all, he cashed the cheque and has his money.

Beware of this company!

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