From the very first communication we had with Steve, we knew we wanted Top Shelf Construction to work on our bathroom reno project. I had some previous experience in the construction industry and understood how important communication is to the success of a project, and Steve was outstanding here.
Because our project was in a condo, and it was our only bathroom, we opted to move out until our project was complete. Steve started on the date promised months in advance, and the project was completed on time, as promised. This was greatly appreciated as it made our living arrangement plans quite simple.
Steve provided many updates via photos and videos by way of text and email. Phone calls were kept to a minimum, but were made when necessary for the project. We visited the condo to check on our plants and sneak an extra peek at the progress and we were always impressed with how tidy everything was and how each step was on schedule as Steve explained it to us at the beginning. Very impressive.
Any obstacles were met quickly with a quick text or phone call where we were presented with options, discussed pros and cons of each option, and were able to make a quick, informed decision to keep the project on track.
We were thrilled with the finished project, especially our custom mosaic inlay. We knew the inlay would be a significant challenge for a tile setter because of the uneven tile pieces. Also, the layout of our bathroom allowed for a few different placement options. Steve took a great deal of time working with us on the layout and position of the floor tiles and mosaic, and the results were incredible. This certainly exceeded our expectations.
Steve was really able to demonstrate his understanding of our vision. As such, he was able to recommend some changes that elevated the finished product. From a small touch, like relocating the water shut-off to behind the toilet so it's now hidden, yet still accessible, to significant improvements like relocating out shower pot light to avoid shadows and adding a hinged glass door instead of the solid panel we first planned for. The light in the shower is fantastic, and the door feature is a very welcome upgrade for us.
Such a major and expensive project can often be overwhelming and scary. Steve gained our trust and put us at ease right from the beginning. His guidance through the 'getting the estimate' phase right trough to the finished product was exceptional. I would say we were more excited that nervous each day for the updates to come in, even though we were living off-site. Even more exciting, following the project on Instagram. It was fun to watch the videos that Steve put together, and they made the process extra special for us. We really felt valued, and that our basic white bathroom wasn't just a side project that was wedged into a busy schedule.
Five stars, two thumbs up, and a huge "thank-you" to Steve and his team for turning our depressing blue bathroom into our spacious, dream bathroom!!
Project total: approx $33,000
- Approximate cost of services:
- $18,500.00