Attempted dishwasher installation
I needed a dishwasher installed so I called this company only because I was not able to get someone sooner.
Sam told me on the phone he would be there between 3-6, he wasn’t there yet at 6:20, he texted me saying he would be there at 6:30, he finally arrived at 6:45.
Right from the beginning of the installation it seemed as though he didn’t have much experience in installing dishwashers. We were there for about 2 1/2 hours and the job was not even half completed. At one point he tried to interchange a part from the old dishwater and use it for the new dishwasher which I immediately told him I was not comfortable with, as it would void the warrant for the new dishwasher. He did not have the parts that were required to do the job, after he spent about 15 minutes rummaging through his vehicle trying to find what he needed. After he tried loosening the water connection line to attach a new hose, he apparently was not able to do that and it caused it to leak all over the bottom of the interior kitchen cabinet and into the floor, requiring an additional expense for me for a plumber to fix that. We both finally agreed on a discounted price for the service call that was not completed. I will NEVER this company again.
- Approximate cost of services:
- $90.00
- Company Response
I'm sorry to hear you feel this way about the experience. We strive to provide quality service and this does not reflect the work we do in any way. As this was only a service call, we moved the dishwasher and took a look at the issue for you. We came to quote you a price for the parts that were needed for us to fix this and gave you a discount, which you agreed to as mentioned. We have tried contacting you again about this situation but have not heard back yet; please reach out when you can so we can resolve this with you.