I hired EZ painters through the son's of the companies owner, he came to my house and took all measurements, next day he sent me a quote that I agreed. I had an additional request to upgrade the paint to the Life Master Dulux (premium paint) he told me that it was more expensive and request an additional $300 for the paint. For my surprise when the painters showed up they told me that they don't work for EZ painters, they were subcontracted to do my job, after reviewing the paint they communicated to me that the paint was not Master Delux instead was Ultra a cheaper paint with lower quality from Delux, the other problem was that they didn't sent the initial quantity of paint as agreed on the estimate. Next day the guy call me to let me know that there was a problem, that there wasn't enough paint to finish the job and that I have to pay more or he will pull out the painters from my house. I told him that it was not my fault that he doesn't know how to estimate properly and now he would needs to accept the situation and provide me the service he promised, his reaction was to insult me and hang up the phone. The owner of the other company step in and he called the owner of EZ painters and he came to my house, he wasn't aware that his son was doing this and he apologized for his behavior and make him to present and apology to me (I'm a senior person). The painters finished the job but the the paint was never changed for the original they offered and they never provided me a refund for the difference in the price. I sent messages asking to correct the issue but all were ignored. I have all the evidence in black and white and pictures to support this review. Please if you are going to contact this company ensure to deal with the owner and not his son or you will be sorry with outcome., he is not honest and he can't maintain what he promise on the estimate.
- Approximate cost of services:
- $2,800.00