Started really great with the sales representative in January 2021. He was really good with communication and suggestions (only thing he didn’t mention was that the skirt was not included on the deck which is an extra cost) we signed the contract early April 2021 to build a 280sq composite deck. After receiving no communication from the sales rep we found out that he no longer was with the company in May 2021. Then it started going downhill as the lead designer took over our project and his communication was awful. We constantly had to follow up with him which we believe is the reason some of the things took longer than it should of to complete. We had to get a survey and building permit (not the companies fault for the delay of the city). The whole permit took pretty much all summer to get approved (not really the companies fault) In August when we were trying to get an update about the building permit and some other questions, we found out that the lead designer was let go. We were really frustrated as we were staring to lose confidence on the company. However, the administrative assistant got involved and she was very helpful in answering our concerns and questions (she was our main point of contact). In October, we then received a nasty email about the company from disgruntled former employees trying to sabotage the company (a lot of the claims were fake). The owner got involved and assured us the deck was going to be complete and delivered on his commitment. Once the owner and another employee began working on the deck at the end of October, they moved pretty quick and were pleasant to deal on site. Gave some good recommendations on the designed. It’s really unfortunate that company went through some internal issues that affected our project but we are happy with the deck. Because the owner and his current team delivered and did their best, we would still give them a second chance. I believe they will get things fixed. My rating is based on our experience not to much on the deck. Deck quality is good and looks great. They gave us 10 complimentary lights that look great. If you are talking about deck rating, I would give it a 9/10. Am confident, it would have been a way better experience without the disgruntled employees and pandemic.