Budget Blinds Edmonton & St. Albert

Shutters & Blinds
Edmonton AB T6J 6V7
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Shutters & Blinds
Budget Blinds Edmonton & St. Albert
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89%

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Reviews for Budget Blinds Edmonton & St. Albert

Average customer rating:
9.6 10 (25 reviews)

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Maureen  in Edmonton
Maureen in Edmonton
1 review Edmonton, AB
10/10

Top/down Bottom/up cellular blinds

Great overall experience. Sales rep was pleasant, professional and knew all the products very well. Installer showed up on time and did a perfect job. Budget Blinds provides excellent value for your money.

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Company Response

Thank you for your business and the review Maureen.

Janet and Andy Lovell St. Albert AB
Janet and Andy Lovell St. Albert AB
2 reviews St. Albert, AB
9/10

Blinds for A Large Picture Window plus one other in our lounge

I found Budget Blinds to be very efficient, the choices were excellent and the Australian sales woman was very patient whilst I decided on colour. The installation was completed very efficiently and quickly. (In the past we have installed all our blinds ourselves and it has never been quick and easy!
All appointments and due dates were on time.
I found the service excellent and the pricing reasonable.

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Company Response

Hi Janet and Andy! We really appreciate you guys taking the time to write such wonderful feedback! We are glad to hear your enjoyed our services and we hope to work with you again!

Patricia.c.colling in Edmonton
Patricia.c.colling in Edmonton
3 reviews Edmonton, AB
6/10

Automatic blinds in Stairwell

Five stars for sales. Two stars for installation. We were looking for blackout shades for three small windows up a vaulted stairwell. The response to our request for a quote was quick, and the sales person really went out of her way to get measurements in a very tricky and high spot. We ordered three automatic shades (as the area is 24 feet at its highest and manual shades were not an option), and one manual shade for a window below. The shades arrived on time and look great.

The installation service left much to be desired. After our blinds were installed, when the remote was being demonstrated to my husband, he noticed that the blinds weren't always responding correctly. He was assured by the installer that it was just the angle as we were at the bottom of the stairwell. He did not go up the stairs and try them again. When the installers were gone we continued to try the blinds and found that blinds 1 and 3 usually worked, but that #2 was very temperamental and had a mind of its own. As well, at that time we realized that the installers hadn't left me any manuals, nor had they explained how to change the batteries in the units.

When we called back and requested the manuals the office receptionist was surprised that we had not been given them. We asked for the manuals to be emailed. They never were. We also booked another appointment to have the installers come back to fix the problem with blind #2, which took another week.
When the installers came back we were told it was this particular product and that we had to push the buttons a few times to get the blind to work. The fact that the installer knew about the issues with this particular product and the fact that they are still installing blinds with this particular issue is concerning. We were also told that they don't give out the manuals so that we wouldn't play with the codes as it would cost $170 for them to come out and fix it if we did. As we are not children, we found this explanation particularly irritating. It was not until an email to the Budget Blind’s owner was sent that the manual was sent to us. The problem with the blind #2 was never addressed by Budget Blinds in the owners follow up email, and we are stuck having to fuss with it to open and close it.

They are probably OK for manual blinds, but we would not recommend their installation for automatic blinds.

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Company Response

Sean and Patricia,
Thank you for your honest feedback. The "reluctant" motor was a frustration, but it was our response and actions that you felt the most let down.

When someone takes the time to describe a situation, good or bad, in detail, it makes any subsequent discussion with our staff much more purposeful. I sat down with our installers and discussed this installation in detail so that we can be sure to avoid any such situations in the future.

I am looking to set up an online link to all documentation, warranties, etc so that our customers will easily have all information readily available.

If the second shade is still acting up, I will order a replacement motor and swap it out. At NO charge of course.

We try to be good people and I feel badly that you didn't receive our best.
Rob Cooper
Owner

Carmen  from Edmonton
Carmen from Edmonton
4 reviews Edmonton, AB
10/10

Rumpus room divider blind

Budget Blinds continues to perform above and beyond!! We are thrilled with the room divider that this company was able to provide. The front entrance to our open concept home looks onto tow stairways - one up and one down. The rumpus room is fully visible as you enter the house. We wanted a movable wall at the base of the descending stairs to give privacy to any house guests i our basement living area. Budget blinds provided the perfect s solution - a translucent privacy vertical blknd that looks like a feature wall when closed. It adds elegance, versatility, and functionality by offering lots of diffuse light inside the room as well as total privacy from the front door. Easy, clean, quick to open and close. This was the perfect solution. Thank you Sharon, Rob, and Zach for the time and care you all put into fitting this precisely to our needs. We are tremendously appreciative!!!

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Company Response

Thank you so much for the terrific review!

Sue S in St. Albert
Sue S in St. Albert
1 review St. Albert, AB
10/10

Customer Satisfaction is #1 priority

I think many companies can provide decent service when everything goes smoothly. The real test is when all doesn't turn out exactly as planned - that's what separates a good business from an exceptional business. And I consider Budget Blinds exceptional.

I got several quotes for blinds for our whole house. I was looking for good quality at a reasonable cost, and a company that would stand behind it's product and installation. Jesse discussed our options and answered our numerous questions, and was personable and knowledgeable. The quote was far below any of the other estimates we received, and their all-encompassing warranty was far superior to the other companies. We placed our order.

Due to a change implemented recently with their manufacturer, the original request we had for an unusually shaped window could not be accommodated. The standard alternate options weren't meeting our needs, so Jesse went out of his way to come up with a solution for us. It was more expensive that our original order, but they offered to do it for the quoted price. Because there would be a delay, they were also very flexible in scheduling the install as a whole, based on our preferences.

When the blinds came, there was an issue with one of them due to a manufacturing defect, as well as a slight problem with how one hung over our patio doors. Lee the installer documented the issues, took pictures and assured us they would be taken care of - no excuses or arguments. His approach was very refreshing and we were pleased that they were standing behind their product.

All through the process, the office staff kept us informed of timelines and appointments, and sent confirmations - we didn't have to contact them once from our end. The new blinds came and were installed at no extra cost. We are thrilled with the results (they are beautiful) and the fabulous service and are completely satisfied.

This is a long review, but I think when you find a business that is so professional and stands by their word as firmly as Budget Blinds, it should be recognized. We have done extensive renovations to our house so have dealt with many companies, and not many meet the standard that Jesse, Lee, Zach and Anne set (there were other office staff but I have misplaced their names - sorry!). We wholeheartedly recommend them!

1 of 1 people found this review helpful.
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Company Response

Thank you so much for the terrific review!

Private User
Private User
Private User reviews Edmonton, AB
10/10

Ne blinds

Our old blinds were falling apart and dirty. Budget gave a good quote, had a nice selection and great salesman who didn't try to upset us. Installer came on time and finished in under an hour.

2 of 2 people found this review helpful.
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Company Response

Thank you so much for the 10 stars! We're glad to hear you're enjoying your new window treatments.

Carmen Hengeveld in Edmonton
Carmen Hengeveld in Edmonton
2 reviews Edmonton, AB
10/10

Replacement blinds for several rooms

This company is TOP DRAWER from start to finish!!! Exceptional staff from sales consultant Sharon to owner Rob and installer Lee. Everything was done perfectly, efficiently, and with attention to detail. We are repeat customers for a good reason and highly recommend Budget Blinds to our friends and colleagues. This company stands by its products and always has customer satisfaction at the top of its list. You will not be disappointed.

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Company Response

Carmen, thank you so much for your kind words. It was an absolute pleasure to help you with your selections and I enjoyed our visit. - Sharon

Laura in Edmonton
Laura in Edmonton
3 reviews Edmonton, AB

First Review

10/10

Window coverings

I was very happy with Budget Blinds Edmonton West and in particular with the service provided by Jeff Feniack. We needed window coverings for the whole house. Their response to our query was quick and meeting with Jeff was very informative and productive. He knows well the products they sell and I was given very good suggestions when I had to make my choices. I felt their products represented good value for money. Installation was quick and careful. Overall a great experience.

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Company Response

Thank you so much for the wonderful review and for taking the time to share your experience! We are glad to hear that you are happy with our process. It was a pleasure to meet you and we appreciate the opportunity to add some Budget Blinds flair to your home! :)

nancyclements
nancyclements
7 reviews Toronto, ON
10/10

Motorized Condo blinds

We were moving into a condo that was in desperate need of new window coverings. Mary McKenzie was able to give us what we wanted at a reasonable price considering the size of all the windows. We now have beautiful sheer shades providing a view to the outside with vanes that can be closed to block bright sun or for privacy. There was a tricky issue with the installation that was resolved with an "out of the box" fix; we couldn't be happier. Thank you Mary; it was lovely doing business with Budget Blinds.

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Starman
Starman
1 review Edmonton, AB
10/10

Beautiful blinds for the entire house!

I had this company do my entire house. The color selections were numerous and matched perfectly, and the staff was very professional. The blinds were honeycomb style and some blackout blinds. They turned out better than expected! They turned my house into a home! I would 100% recommend this company in a heartbeat. The salesman answered every question, was extremely patient and made some spot on recommendations. The installer was extremely proficient and fast. Even the lady on the phone was very positive and bubbly. If every company was as pleasant to deal with as this company, the world would be a better place.

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Company Response

Thank you so much for this stellar review! It is always our goal to ensure that our customers are provided with a positively memorable experience. I am happy to hear that you are more than satisfied with the new window coverings, as well as the smooth process from beginning to end. Thank you for taking time out of your day to share your thoughts. We truly value our customers opinions as they help us grow as consultants and as a company. Take care! - Jesse

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Budget Blinds Edmonton & St. Albert

Welcome to Budget Blinds Edmonton & St. Albert. We're your local experts and are proud to be backed by the #1 provider of custom window coverings in North America that has provided design-driven solutions for over 25 years. With the highest levels of customer satisfaction, you'll have the peace of mind and security that comes with choosing the proven leader. We’ll get to know you and your unique style so we can deliver the perfect solution for your home.

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Explore what Beautiful can do for your windows. Contact us today to schedule your appointment. We’re looking forward to working with you.

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