I Paid the $92.00 for Free Vac Inc. to come look at my fireplace. When technician came he couldn’t diagnose what the issue was. I was told if he were to proceed further and dissect the panel, it would cost an addition $149 on top of the $92, this was just to open a control box in my fire place and there were no promises beyond that. Smelling that this was probably their business model and that it would keep getting more and more expensive, I paid the diagnostic price and cut my losses. I am pretty sure that this is their business model. They hook you and then the price keeps growing and growing. Stephen seemed like a nice guy on the phone but there was no follow up and there is something that didn’t smell right during and after my experience with this company. I’d pass on these guys.