Kitchen & Bath Inc

Kitchen Planning & Renovation
5783 Steeles Ave Toronto ON M9L 2V1
Write a Review
Write a Review

Star Score
Learn more about how StarScore uses a complex algorithm which considers a company's review ratings, responsiveness, reputation, and recency.

91%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Indicates how well a pro reacts to reviews and review-related interactions with Homeowners.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)
Verified by HomeStars

Reviews for Kitchen & Bath Inc

Average customer rating:
9.1 10 (200 reviews)

Sort by

Schwenk in Toronto
Schwenk in Toronto
0 reviews Toronto, ON
10/10

Great company.

Kitchen and Bath was a great company right from the start. After contacting them, a representative was sent to give me a quote within a few days, and it was very reasonable. Their designer came up with a fantastic design with the exact look I wanted, and the contractors executed it perfectly.

Approximate cost of services:
$40,000.00
Was this review helpful?
Company Response

Dear Schwenk

Thank you for your great review & feed back.
At kitchen & Bath we take great pride in our customer satisfactions.

We are so happy, you got the renovation of your dreams.
We wish you many years of joy and happiness in your newly renovated home.
It was a great pleasure working with you.

Looking forward to your and your friends & family's future projects.

Sincerely,
Kitchen & Bath Team

Shoemaker in Toronto
Shoemaker in Toronto
0 reviews Toronto, ON
10/10

Excellent Renovation Company!

Excellent renovation company, I had my kitchen renovated by them and I am very satisfied with the service they provide. From the initial estimate to coming into their showroom, I like that it was a one stop shop experience.

Approximate cost of services:
$80,000.00
Was this review helpful?
Company Response

Dear Shoemaker

Thank you for your great review & feed back.
At kitchen & Bath we take great pride in our customer satisfactions.

We are so happy, you got the Kitchen of your dreams.
We wish you many years of joy and happiness in your newly renovated home.
It was a great pleasure working with you.

Looking forward to your and your friends & family's future projects.

Sincerely,
Kitchen & Bath Team

Soccer!2022
Soccer!2022
1 review Richmond Hill, ON
3/10

Complete Kitchen Renovation

We originally choose this company for a bathroom project (just be fore the pandemic) based on reviews we saw on this site. Needless to say things took significantly longer - but we chalked that up to the pandemic. Design was excellent for the bathroom - quality of work was decent. A few minor issues we had to resolve (tiles cracking and coming apart)

Fast-forward to this past August (2022), we engaged them in a complete Kitchen Design. Loved the design team and what they come up with. While we are very happy with the end product for the most part, getting there was an extremely painful experience and not sure it was worth the extra $ you pay to have them handle everything. The project manager was useless and communication was non-existent. Only rarely did he actually deliver on what was promised (i.e. will be there tomorrow to do xyz). Days would go by and nothing. Would have to reach out and ask for an update. Tried to escalate multiple times but made very little difference.

Project was finally completed more than 2x longer than what was originally estimated - which we understand things comes up, but at least communicate with the customer and be honest.

Approximate cost of services:
$110,000.00
Was this review helpful?
Company Response

Dear Soccer!2022

Thank you for your feedback
Our team will be contacting you soon to see if there is anything we can do reach your satisfaction

Kind Regards,

Harshman in Toronto
Harshman in Toronto
0 reviews Toronto, ON
10/10

Pleasure to work with the company!

These contractors are a pleasure to work with. They are very reachable for any questions and work efficiency to ensure the job is completed to time. Well done! Special thanks to Narges for her help.

Approximate cost of services:
$55,000.00
Was this review helpful?
Company Response

Dear Harshman

Thank you for your great review & feed back.
At kitchen & Bath we take great pride in our customer satisfactions.

We are so happy, you got the home of your dreams.
We wish you many years of joy and happiness in your newly renovated home.
It was a great pleasure working with you.

Looking forward to your and your friends & family's future projects.

Sincerely,
Kitchen & Bath Team

Stalvey in Toronto
Stalvey in Toronto
0 reviews Toronto, ON
10/10

Bathroom Renovation!

My husband and I had two bathrooms renovated about a month ago, and the process couldn't have gone better. These guys know their stuff and did an incredible job renovating our bathrooms, we couldn't be happier.

Approximate cost of services:
$39,000.00
Was this review helpful?
Company Response

Dear Stalvey

Thank you for your great review & feed back.
At kitchen & Bath we take great pride in our customer satisfactions.

We are so happy, you got the bathroom of your dreams.
We wish you many years of joy and happiness in your newly renovated home.
It was a great pleasure working with you.

Looking forward to your and your friends & family's future projects.

Sincerely,
Kitchen & Bath Team

Hannon in Toronto
Hannon in Toronto
0 reviews Toronto, ON
10/10

Home Reno

This is a one-stop shop for home renovation. They have inhouse designers and on staff contractors. I like that all the staff were internal and not contractors. Everyone was very accommodating, reliable and professional throughout the process. We love our new kitchen.

Approximate cost of services:
$46,000.00
Was this review helpful?
Company Response

Dear Hannon

Thank you for your great review & feed back.
At kitchen & Bath we take great pride in our customer satisfactions.

We are so happy, you got the kitchen of your dreams.
We wish you many years of joy and happiness in your newly renovated home.
It was a great pleasure working with you.

Looking forward to your and your friends & family's future projects.

Sincerely,
Kitchen & Bath Team

KNBN1544
KNBN1544
0 reviews Milton, ON
2/10

Two bathroom renos - resulting in one unending leak in the kitchen

We hired kitchen & bath to renovate two upper level bathrooms in our home. While the process itself was not without it's stresses and issues, the end result looks very nice. However, the shower they installed in our ensuite bathroom has leaked into our kitchen since 13 months after install. They came to "fix" it, which was just a ring of silicone around the drain (a temporary fix at best). It continued leaking and we contacted them but received no reply, I am assuming because they told us the warranty is for 12 months and this issue started a couple weeks past that. So my husband re-grouted the entire floor of the shower - and it still leaks. We have a hole in our kitchen ceiling and will have to hire another company to fix it - possibly resulting in them tearing out the entire shower to find the problem. I would've recommended this company until this issue. A contractor is nothing without a commitment to quality and craftsmanship. You can easily see the water around the drain in the floor, in the pictures, which they installed. I have deep regrets for choosing this company and would not recommend them.

Approximate cost of services:
$40,000.00
Was this review helpful?
Company Response

Thank you for your feedback.
As you know our labor warranty is for one year, however as a courtesy we have sent you our team and they are looking after your concern, providing you this additional service.
Trust it will be done shortly and you will enjoy your newly renovated bathroom

Walter  from Etobicoke
Walter from Etobicoke
5 reviews Toronto, ON
3/10

Kitchen reno

We are retired seniors who decided to renovate our 1990s era kitchen and were initially very impressed with Kitchen & Bath (K & B). They were highly rated on Home Stars with many positive reviews and the designer, Narges, was personable and helpful. We now have a nice kitchen and are enjoying it. However, we only gave them a 3 out of 10 because the rating asks whether we are satisfied and would recommend the company. And we are not satisfied and would only recommend them with a warning to beware. Here is why:
The reno started on May 19, 2022, and we were told it would take about 4 weeks. It was finished with the last cabinet installed on October 12, 2022
Our project manager, Ali, felt free to ignore or respond to our texts, emails or other attempts at communication. We never knew if or when he might answer. One day he texted that a crew was coming to work between 9 a.m. and 11a.m. They came at 6 p.m. and worked until 10 p.m. Good service means you reply to messages and show up on time.
The kitchen often sat empty with no work being done. For example, the cabinets were delivered and languished in our garage for two weeks with nothing happening inside. Yet because of K & Bs payment schedule we were required to pay 90% of the total project cost by this point.
Materials ordered for the job were not checked by K & B to make sure they were correct. We had picked 3 colours to make an attractive backsplash design and only one colour was delivered. K & B blamed the tile company but we had to settle for what was available in-house.
Internal communication at K & B was poor. For example, Ali did not know that the backsplash tiles were missing and called suddenly wanting to do the tiling on Canada Day.
The companys typical response to complaints was to blame the supply chain for errors and delays. The supply chain did not prevent K & B from communicating with us; it did not prevent making a realistic work schedule with completion dates; it did not prevent checking on the correctness of ordered materials.
When the reno was mostly done and the appliances moved to their locations, they left gouges in our recently laid hardwood kitchen floor. Ali promised to send his floor guy over to do repairs. Well, we are still waiting for that to happen as our messages are ignored. It looks like we will have to pay for the repair ourselves.
We find the many 10/10 ratings for K & B a puzzle and wonder if these ratings are above board and from real clients. This company has skilled trades people working for them and the quality of materials (if and when you get them) is good. But communication, responsiveness, scheduling and organization are terrible. Hence we gave them 3/10.

Approximate cost of services:
$42,000.00
2 of 2 people found this review helpful.
Was this review helpful?
Company Response

Hi Walter

Thank you for your feed back.
We did go over and above every time you had any additional requests to the main scope of work, and completed them as much as possible.
It is unfortunate that despite our best efforts you still felt unsatisfied with the communications.
We are delighted you are happy with the final results as that is the long lasting affects.

We wish you and your family many years of happiness in your newly renovated home

Sincerely
Kitchen & Bath Team

D. in Toronto
D. in Toronto
0 reviews Toronto, ON
10/10

Complete Kitchen renovation

Excellent experience working with the team at kitchen and bath Oakville store, kitchen looks great, on time and on budget. Mike and his team of tradesmen did a fantastic job, along with Narges our designer and Amir. Thanks again David & Tina

Approximate cost of services:
$70,000.00
Was this review helpful?
Company Response

Dear D

Thank you for your great review & feed back.
At kitchen & Bath we take great pride in our customer satisfactions.

We are so happy, you got the kitchen of your dreams.
We wish you many years of joy and happiness in your newly renovated home.
It was a great pleasure working with you.

Looking forward to your and your friends & family's future projects.

Sincerely,
Kitchen & Bath Team

Kenny in Toronto
Kenny in Toronto
0 reviews Toronto, ON
10/10

Amazing Kitchen Renovation!

Thanks again for our new kitchen, especially it applies to Vlad and Ajmal for their great job on our cabinets and tiling!! It was a long and challenging journey because we were rebuilding our old house, it took almost a year, and we only wish we would find you earlier. Some members of my family are asking if I can recommend this company for their projects, I honestly say that this crew is very good at what they do.

Approximate cost of services:
$183,000.00
Was this review helpful?
Company Response

Dear Kenny

Thank you for your great review & feed back.
At kitchen & Bath we take great pride in our customer satisfactions.

We are so happy, you got the kitchen of your dreams.
We wish you many years of joy and happiness in your newly renovated home.
It was a great pleasure working with you.

Looking forward to your and your friends & family's future projects.

Sincerely,
Kitchen & Bath Team

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Kitchen & Bath Inc

Kitchen and Bath is the trusted home renovations contractor throughout Toronto, Etobicoke and Mississauga and surrounding areas. Like our name suggests, we are kitchen and bathroom specialists but also perform other types of home renovations such as custom cabinetry for entertainment units and closets.

Why choose us?
If you are a homeowner in the Toronto or Mississauga area and are considering a home renovation for your bathroom or kitchen, then Kitchen and Bath is your best choice. We provide a full range of services to take you through the remodelling process from design to completed project. Call us today to schedule your free, in-home consultation.

3 Locations to Serve You:

OAKVILLE
2500 Hampshire Gate, Oakville, ON‎
(905)829-9111

CONCORD
Improve Canada
7250 Keele St, Concord, ON
(905)829-9111

NORTH YORK
5783 Steeles Ave W, North York, ON
(416)744-9111

CATEGORIES
Kitchen Planning & Renovation
SERVICES
Whole House Renovations, Kitchen Renovations and Remodelling, Bathroom Renovations and Remodelling, Kitchen and Bathroom Countertops, Custom Cabinetry, Sinks, Vanities, Toilets, Walk-Showers, Tile
WEBSITE
https://kitchenandbath.ca
PAYMENT METHOD
E-Transfer, Cash, Cheque, All Major Credit Cards
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
PROJECT MINIMUM
$5000.00
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Yes, ask for details.
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.