We hired k&b after meeting with number of large & small renovation companies to renovate pretty much the entire house including the kitchen and all bathrooms. We decided to go with them as they were upfront with their estimates (broke it down by task) and a solid track record (check references) & physical presence in our neighbourhood.They were also flexible if you want to supply specific materials instead of picking from their selections/suppliers - but they do have a decent pre-selected materials if you are in a hurry or don't have patience to pick tiles/tubs etc. Hamid & Tiana (Designer) helped with picking a suitable kitchen & bathroom layout and provided alternate designs (3D Models) to consider. Everyone was available throughout the project to consult and help as needed. In case of anything urgently required, we were able to reach out to Hamid/Tiana or Dan in the office to assist and they don't disappear after the contract is signed which was comforting. They also do site visit every now and then to check the progress and get your feedback. Beside them, they do assign a dedicated project manager to oversee the work who will be onsite most of the days provide direction to workers assigned. We had the pleasure of dealing with Shawn who was only a text away in rare cases where we needed to clarify anything.
Following are the key reasons for our recommendation:
1. They are a large outfit with access to all resources and trades. If you are looking to finish something on time they are equipped to deliver. Bulk of our project was done on time but be prepared to make decisions fast including selecting materials etc. (which can be difficult if you are doing everything at once as we tried).
2. They stand behind their work and will fix things if you are not happy or something wasn't done right. No excuses or never return your calls since you had already paid for it etc. In our case, they agreed to send someone to fix the fireplace condensation issue as the insulation wasn't enough to keep out the cold air through the gaps & chimney.
3. They run a one stop renovation shop, they can pretty much rebuild the entire house from ground-up if you want. It was beneficial for us as we had the opportunity fix number of smaller issues unrelated our renvoation at reasonable cost(brick work, sealing chimney, water leaks etc.).
Just like any large home renovation project, we also had hiccups, issues but were very pleased with how they were addressed. We would highly recommend K&B team to take on any of your small or large renovation projects.