Terrific service by Nick and his team
We had our furnaces installed 11 years ago by one of the large companies in Toronto. Their proposed service contract was outrageously expensive, but we were lucky to find a very senior HVAC service guy with very reasonable rates. But then he retired! It was quite a struggle to find a company willing to do service work, almost everyone prefers to do installations. We wanted to stick to a small, owner-operated company with excellent reviews. Nick at Interior Climate Solutions was just right.
Towards the end of winter one of our two furnaces gave out. The house was tolerable but not warm enough. Nick came over and diagnosed the problem - a blown motor on the furnace. Of course it had to be the most expensive part, on a furnace that was showing distressing signs of wear and tear, a year after the warranty was up. It wasn't worthwhile doing an expensive repair. We decided to replace the furnace.
Nick came up with two suggestions, both quite reasonably priced. It only took about a week or 10 days until he let us know that our new furnace had arrived - and that he had a cancellation, so could he come the next day? We were delighted.
Nick and his two man team showed up on time. They completed the work in less time than expected - about three hours. They were respectful and a pleasure to deal with, and they cleaned up beautifully. I couldn't be more satisfied.
- Approximate cost of services:
- $6,000.00
- Company Response
Thank you for sharing your experience with our team at Interior Climate Solutions. We appreciate your kind words and the detailed recounting of your experience.
We understand the challenge of finding a reliable service-oriented HVAC company, especially after your regular technician retired. We're delighted that we could step in and provide the quality service you were seeking.
It was our pleasure to assist when your furnace unexpectedly broke down. Our goal is always to provide the most practical and cost-effective solutions, and we're glad that you found our suggestions reasonable.
The satisfaction of our customers is always at the top of our priority list. We're thrilled to hear that you were pleased with our timeliness, cleanliness, and overall professionalism. Your satisfaction with our work means the world to us.
Once again, thank you for your generous review. We look forward to serving any of your future HVAC needs.
Best Regards,
Nick and the Interior Climate Solutions Team