Things that went well:
Workmanship of the trades people, they did an excellent job with the installations and they also maintained cleanliness of the area at the end of each day.
We had selected laminated flooring but we were provided vinyl flooring with a better colour at no extra charge, which was a very nice gesture on the part of the company.
The company was flexible in accommodating our changes during the renovation.
Overall, we would recommend the company for basement renovations.
Things you need to be aware of:
Sales- be ready for additional costs that are not included in the contract,
when the trades come in to do the actual work.
Electrician - we didn't find him to be very customer friendly, and that was also communicated to the PM.
Bar counter top - The measurements were not done correctly, therefore, counter does not even have enough leg space underneath the counter and had to pay extra for the ledge which we thought was included during our design review.
Bathroom tiles: tiles were not installed per the flow of the design (we have the same tiles in our other bathroom so we can tell the difference)
From a project management perspective, we hired Reno Rocket to finish our basement and our reason for that was , we as home owners lack the intricacies of renovation. The whole Reno Rocket team was great to work with, especially Elias, who was very accommodating when required.
- Approximate cost of services:
- $100,000.00
- Company Response
Thank you for taking the time to share your feedback about your recent basement renovation project with Reno Rocket. We are glad to hear that you were pleased with the workmanship of our tradespeople, their cleanliness during the installation process, and our flexibility in accommodating your changes during the renovation.
We also appreciate your feedback regarding the additional costs that were not included in the contract. We strive to be transparent with our clients about the potential for additional costs, and we apologize for any miscommunication that may have occurred. We will take steps to ensure that our sales team provides more clarity about any potential extra expenses in the future.
We are sorry to hear that you had some issues with the electrician's customer service, as well as with the measurements of the bar countertop and the bathroom tile installation. We will use your feedback to improve our services in these areas moving forward.
Thank you for your kind words about Elias and the rest of our team. We appreciate your recommendation and look forward to the opportunity to work with you again in the future.